Key Account Manager

7 months ago

Johannesburg, South Africa Sci Tech Placements Full time

**Responsibilities**:

- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.
- Acquire a thorough understanding of key customers needs and requirements.
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
- Ensure the correct products and services are delivered to customers in a timely manner.
- _ In depth technical knowledge of all products_
- Serve as the link of communication between key customers and internal teams.
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
- Play an integral part in generating new sales that will turn into long lasting relationships.
- Assist all teams to meet financial targets and growth objectives for South Africa.
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure the needs of the key client are met.
- Focus on getting the Employer as the preferred partner
- Work as a contact between companies
- Active participation in events and fairs.
- Creating a target customer strategy
- Identification of market potentials, as well as observation and analysis of the market and competition
- Keep abreast with industry and market trends and best practice
- Responsibility for key account-related turnover
- Build trust with major clients to retain their business. Understand their needs and offer tailored solutions.
- Maintain timely and efficient communication between clients and internal teams. Possess in-depth product knowledge and address customer issues promptly.
- Generate new, long-lasting sales and help achieve financial targets for South Africa. Prepare regular progress reports and collaborate with various departments to deliver excellent client service.
- Focus on becoming the preferred partner for clients and participate in industry events and fairs. Identify and analyze market potential, staying up-to-date with trends and best practices. Be responsible for key account-related revenue.

Requirements and skills:

- Proven experience as a Key Account Manager
- Experience in sales and providing solutions based on customer needs.
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels.
- Excellent organizational skills.
- Ability in problem solving and negotiation.
- _ _Work requires willingness to work a flexible schedule though normal and outside working hours.
- From time to time, duties, responsibilities and roles might require work to be done outside of this job description
- BSc/BA in business administration, sales or relevant field
- BSc/BTech in Mechanical of Electrical engineering.
- Cooperation with the product development teams.
- Presentation of new products and services
- Ability to analyse threats and opportunities within the HVAC industry as well as your key accounts' industries.
- Strong negotiation and leadership skills.
- Excellent time and project management skill
- Experience working for a manufacturer in the HVAC field.
- The ability to handle multiple client accounts.
- Exceptional customer service skills.
- Professional experience in B2B sales in the HVAC industry.
- Proficient in English and Afrikaans. Additional languages are an advantage.
- Ability to work well in a team and ability to make your own decisions.
- Handle complete sales life cycle and customer complaints
- Excellent presentation skills.
- Willingness to travel.
- Willingness to relocate

**Salary**: Basic, Medical Aid, Provident Fund, Car Allowance, Commission

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