Salesforce Software Product Manager

6 days ago


Cape Town, South Africa Cape Union Mart Full time

**ROLE RESPONSIBILITIES INCLUDE (BUT NOT LIMITED TO)**:
**TEAM LEADERSHIP**
- Expertise in above processes and systems with the ability to identify areas of need and build a strong team to strengthen IT’s partnership with the Marketing, E-Commerce and Merchandising teams
- Ensure systems and services are performing, while leading and cultivating talent to cover current and discover future requirements
- Work closely with business to ensure processes are streamlined
- Responsible for regular reporting on website performance and customer experience metrics-optimizing site operations, identifying opportunities, and suggesting strategies to achieve sales growth
- Management of the IT roadmap regarding enhancements, upgrades, and process improvements
- Understand process steps and data flows end to end
- Collaborate with Salesforce to ensure the best ROI
- Manage enhancements from requirement gathering to implementation and go live
- Provide team support for issues appearing in the communication or processing of data
- Monitor industry trends and innovations which will help to elevate our Salesforce solutions and strategy
- Experience managing relationships with internal stakeholders and external business partners
- Demonstrates a collaborative mindset, nurture teamwork and influence cross-functional activity
- Excellent verbal and written communication including strong presentation and group speaking skills
- Excellent organisational and project management skills
- Excellent analytical skills - ability to manage large datasets
- Must have a desire to learn new business operations

**INTEGRATION**
- Enhance existing and establish new middleware connections relevant to your area
- Monitor and troubleshoot existing middleware connections
- Deep understanding of data and messages exchanged with external partners and systems
- Own end-to-end Salesforce integration
- Validate and align process and system changes with IT infrastructure stakeholders
- Provide support for issues appearing in the communication or processing of data

**PARTNER MANAGEMENT**
- Establish and document Standard Operating Procedures with the external service providers
- Define support strategy and manage SLAs with service providers
- Prepare and conduct quarterly partner reviews

**EXPERIENCE** **(Beneficial areas of knowledge and expertise** **for this role)**:

- A relevant Tertiary Qualification is required
- A minimum of 5 years work experience in a similar role is required
- 5+ years of experience in a leadership role is essential
- 5+ years of experience in a leadership role
- Excellent understanding of E-Commerce and Digital Marketing end-to-end processes
- Deep understanding of UX, web design, customer flow and web analysis.
- Confident in traffic analysis, reporting tools and optimisation
- Clear understanding of retail
- Managing an agile development team
- Demonstrate high-level analytical and problem-solving skills
- Proven project management skills
- Strong communication skills (verbal and written) with the ability to collaborate cross-functionally
- Bachelor’s degree in Computer Science or Business

**CORE VALUES**
- Integrity (Doing What’s Right)
- Inclusion (Encouraging Diversity)
- Teamwork (Working Together)
- Excellence (Being Your Best)
- Accountability (Taking Personal Responsibility)



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