Salesforce Multi Cloud Architect

1 month ago

Cape Town, South Africa Collinson Full time

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies, through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits, and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception - from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the

UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP.

Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

**Purpose of the job**

As the Salesforce Architect, and a core member of the Architecture and Assurance team, you will bring considerable technical, functional, and product expertise to design and direct the delivery of best-in-class solutions across the Collinson group globally. Your main responsibility will be leading the process of analysing our customers’ business and technical requirements and creating architecture designs to develop end-to-end solutions using Salesforce Cloud stack including Salesforce CRM, Salesforce Loyalty Management, Salesforce Service Cloud, Data Cloud, Salesforce Marketing Cloud, Salesforce Experience Cloud, and Tableau.

This Architecture role will operate within our Technology and Data department who design, build, implement, and maintain loyalty technology products, managed services, integration pipelines, automation for our business and clients and partners.

**Key Responsibilities**
- Develop comprehensive Salesforce solutions that align with business requirements, engineering guardrails and that integrate seamlessly with existing systems.
- Contribute to the shape and vision of the products and services roadmap with specific representation of solution and enterprise architecture requirements.
- Understand, capture, and define market needs as requirements and relay these to the relevant product or development teams in the form of epics, user stories or high-level designs for addition to product backlogs and future development.
- Identify and implement improvements to Salesforce performance, usability, and user experience.
- Create detailed technical documentation, including architecture diagrams and design specifications.
- Peer review architecture designs.
- Work with business and technology stakeholders to translate business problems into technical designs. Create an optimal solution design through iterative process, aligning user needs with the system requirements and organisational objectives.
- Produce strategies for technology that meets business needs. Create, refine, and challenge patterns, standards, policies, roadmaps, and vision statements.
- Participate in tenders and evaluate which apps/ products to use based on cost benefit analysis and research.
- Provide technical guidance and leadership to the Salesforce centre of excellence, ensuring adherence to best practices and standards.
- Be a stakeholder for global tech initiatives, drive collaboration across divisions and provide guidance and direction to junior team members.
- Be articulate and conversant in the end-to-end technology ecosystem within the organization and offer commercially viable recommendations to business problems using the available toolset.
- Work with Regional/Global team or external development partners on platforms/solutions.
- Provide current market technology expertise/knowledge and actionable insights to business leaders.
- Commission and manage interoffice/third party partners in the development and delivery of the Salesforce platform and services.

**Knowledge, Skills, and experience required**
- Must have recent experience designing and developing Salesforce Core, Salesforce Marketing Cloud, Customer Data Cloud or Salesforce Experience Cloud
- Must have recent experience designing and developing APIs and API integ

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