Receptionist
5 months ago
As a receptionist for our game lodge, you will be the welcoming face of our establishment, providing exceptional customer service to guests from all over the world. Your primary responsibilities will include greeting visitors upon arrival, managing check-ins and check-outs, answering inquiries about lodge amenities and local attractions, and assisting guests with reservations and bookings for safari activities. Additionally, you will handle administrative tasks such as managing reservations systems, coordinating with other lodge staff, and ensuring the reception area is clean and organized.
**Requirements**:
- Passion for wildlife, nature, and outdoor experiences.
- Excellent communication skills, with proficiency in English (additional languages such as Afrikaans will be advantageous).
- Warm and welcoming demeanor, with a genuine desire to provide outstanding hospitality.
- Strong organizational skills and attention to detail, especially in managing reservations and coordinating guest activities.
- Ability to work effectively under pressure and handle multiple tasks in a fast-paced environment.
- Previous experience in a customer service role, preferably in the hospitality industry.
- Familiarity with reservation and booking systems (experience with property management systems specific to lodges or hotels is a plus).
- Basic knowledge of local flora, fauna, and attractions to assist guests with inquiries.
- High school diploma or equivalent qualification; additional hospitality training or certification is desirable.
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