Spa Receptionist

7 months ago


Hoedspruit, South Africa Centre Recruit Consultants Full time

Brand New Spa opening in Hoedspruit. We are currently recruiting for a Spa receptionist to join the team

Requirements:

  • Qualified Health & Skin Care Therapist with a nationally recognized Diploma (minimum 1-year course).
  • Experience required of at least 2 years in a luxury Spa or Hospitality environment. (Previous experience at a Resort or Cruise ship environment is advantageous
  • Confident and competent to perform face & body treatments and home-care recommendations.
  • Reading, writing, and oral proficiency in the English language.
  • Experienced in Spa software management (CHI Desk advantageous)
  • Proficient in MS Office (Outlook, Excel, Word) and professional email etiquette.s 
  • Ensures all Front Desk and Guest Relations Procedures are implemented and consistent
  • Maximises scheduling opportunities to fully utilize time, therapist skillset, and profitability while managing guest expectations 
  • Complies with and updates daily Opening & Closing procedures and checklists.
  • Maximise revenue opportunities by actively promoting all Spa services, products, and special offerings
  • Ensures a proactive approach in showcasing the Spa and its offerings to guests through spa tour presentations.
  • Familiar with the Hotel and spa, and confidently promote their locations and offerings.
  • Ensures all client profiles are aligned with the POPI act by accurately recording the marketing communications preferences on spa software and database
  • Ensures a seamless guest journey, creating personalized memorable experiences, and encouraging guests to return
  • Exhibits a professional attitude, diplomacy, and an ability to handle difficult situations including guest complaints
  • Provides accurate, appropriate, and immediate responses to all guest requests by anticipating, identifying, and ensuring guest needs are being met in the best possible way.
  • Upholds and ensures gracious front desk procedures in the booking and interactions with guests, and delivers credible, competitive, and value-plus services to the guest.
  • Target Driven
  • Flexible with shifts 
  • Team Player 

Additional Employee Benefits:

  • Staff Meals (one meal per shift served at the hotel staff canteen)
  • Pension Fund (mandatory)
  • Medical Aid Contribution (Not mandatory)

Commission structure :

10% on services/retail after working back 50% of the Basic Salary



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