Receptionist
7 months ago
Hospitality and Outdoor - New Vacancy - Receptionist - Private game reserve - Hoedspruit, Limpopo
**Requirements**:
- Matric / NQF4
- Receptionist experience in 4-5* lodges essential
- Must have effective communication skills in English (Verbal and written)
- Must be able to prioritize and manage tasks independently.
- Needs to be Computer literate in MS Office suite.
- Must be Presentable, friendly, and outgoing personality.
- Excellent Office and Guest Relation abilities
- Strong customer service orientation with excellent people skills.
- Professional and well groomed
Duties and responsibilities:
- Check-in of guests: ensuring that this integral step in the guest experience is smooth and adheres to the lodge standards.
- Check-out of guests: ensuring that we leave a lasting positive impression on guests and continue the service standard right until the last moment when they leave
- Contacting guests x nr of days before they arrive, if necessary, and obtain important information such as dietary requirements, bed setups, special occasions etc.
- Daily update of the day sheet during the day, if necessary, with updated F&B or room information
- Retrieving all the necessary information from Opera to complete the day sheet for the next day
- Review reservations, and escalate any issues raised
- Complete courtesy calls
- Complete daily checklists
Package on offer:
- Salary is depending on experience
- Live in
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