Receptionist / Reservations Supervisor - 5 Lodge
5 months ago
**Overview**
My client, an opulent River Lodge nestled within a pristine Big 5 Nature Reserve, stands as a newly constructed 5-star Safari Lodge. Its allure lies in its awe-inspiring natural surroundings and expansive riverfront vistas. Currently, they are in search of an unwaveringly committed and seasoned **Receptionist / Reservationist Supervisor** with strong Front of House Experience. This individual will be entrusted with the task of not only providing guests with an extraordinary level of service but also overseeing the seamless day to day running of the Reception and Reservations responsibilities.
**Remuneration Structure**
- Excellent Highly Competitive Basic Salary - Negotiable based on qualifications and experience
- Live in Accommodation - Single status
- Meals daily
- Uniforms provided & Laundry
- Provident fund (9,2% company contribution, 5% contribution staff member)
- Group life cover, temporary income protector & funeral cover
- Medical assistance on an ad hoc basis for general ailments and illness
- Annual Leave
- Days off - Leave Cycle - 22 days on / 7 Days off
**Requirements**:
- Matric
- Tertiary qualifications in Hospitality front office operations
- Excellent command of the English Language
- Experience in hospitality / guest interactions and service
- Valid SA driver’s license
- Strong leadership ability & management skills
- Strong sales skills
- Excellent communication skills
- Organised and excellent admin skills
- A developmental approach to staff
- Excellent personal presentation
- Reliability
- Team player
**Job specifics**
- To assist the front of house/ assistant lodge manager in the performance of their duties
- The check in/ check out of guests, including the facilitation of check in procedures and welcoming all new guests to the lodge
- Ensure arrival drinks and welcome towels are ready for guests arriving for the first time, or back from a game drive or any other activity
- To liaise with all departments to ensure information pertaining to guests needs, requirements, dietary restrictions, pre-booked activities, special occasions, and other relevant details are shared with all departments
- Prepare and countercheck guest folios and to prepare bills for check out, including the presentation of to the guests and the subsequent settling on the accounts through the relevant payment method
- Be the port of call for all guests at the lodge who will visit or contact reception during their stay, assist in their queries, concerns or requests and ensure the correct, relevant staff and department are informed to ensure the needs of the guests are met
- Friendly, confident communication and assistance in the curio shop area of the lodge and assist in other front office areas where required
- Prepare any daily, weekly, and monthly reports for reservation and billing activity
- Assist the FOH manager with correspondence to guests/ inquiries from guests/ special requests through the PMS system
- Respond to OTA bookings made and revert to guests based on information furnished
- Follow up on deposits and outstanding amounts due based on company policy and procedures relating to lodge reservations
- Scope within the position allows exposure to many facets of the lodge that can facilitate growth and career advancement should initiative be shown
- Monitor guest feedback and communicate issues to management for resolution
- Facilitate the booking of 3rd party activities/ transfers if required
- Report any issues or concerns for rectification to the lodge manager or manager on duty in the absence of the lodge manager.
- Display excellent communication skills so all departments relied upon are informed on tasks and duties required.
- Energetic, passionate, with a great eye for detail and ability to handle guests and fellow staff with honesty and integrity.
**Other duties**
- Every other reasonable task given by management is executed
- To adhere to the relevant Lodge disciplinary code, the code of conduct for employees, and to familiarise yourself with these guidelines for conduct, and to understand consequences if deviated from.
**We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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