Business Process Manager

4 months ago


Western Cape, South Africa Clicks Group Limited Full time

**Listing reference**: 017810**Listing status**: Online-
**Position summary**

**Industry**:FMCG & Supply Management
- **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Western Cape
- **Contract**:Permanent**EE position**:Yes**Introduction**
- An exciting opportunity exists for a Business Process Manager to work in the new business unit “Africa” within the Clicks Group. The role will be responsible for developing and driving continuous business process improvement through an ongoing review of processes and procedures across retail operations. The successful individual will report to the Managing Executive, Africa and will be responsible for stores within Africa (excluding South Africa).**Job description**

**Job Objectives**:

- To reduce customer complaints by developing a correctly empowered Operations management team to resolve complaints.
- To reduce process, procedure and administration in stores without increasing risk to the business.
- By so doing put management back onto the sales floors in front of their product and customers and encourage them to chase trading opportunity.
- To continuously improve operational loss prevention actions with the input of all relevant stakeholders.
- To continuously improve effectiveness of communication to stores. Manageable volumes, standard formats and better understanding and execution in stores.
- Develop sound relationships with all sector of the business to ensure effective operational delivery and execution of new business projects.
- Manage customer service research and feedback from survey.
- To achieve agreed financial objectives (budget, benchmarks)
- To lead projects around business innovation, capacity expansion, acquisitions and any other business diversifications required to sustain the business cycle.
- To evaluate the successful delivery of strategic or tactical business initiatives by performing pre and post project evaluations in accordance with the project objectives and feasibilities.

**Minimum requirements**

**Qualifications and Experience**:

- 3 year relevant qualification (Essential)
- 10 years management experience in implementing cross functional projects in a retail operations environment (Essential)
- Successful track record in business process re-engineering
- Successful track record in change management

**Skills, Abilities and Job Related Knowledge**:

- Knowledge of all relevant Clicks business processes, policies and procedures
- Retail and business acumen
- Business info systems
- Financial management
- Supply chain management understanding
- People management
- Change management
- Analytical skills
- Planning/organising skills
- Leadership skills
- Interpersonal and influencing skills
- Management reporting skills
- Design, development and re-engineering of business processes skills
- Financial management skills

**Competencies**:

- Creating and innovating
- Formulating strategies and concepts
- Adapting and responding to change
- Entrepreneurial and commercial thinking
- Interacting and presenting
- Learning and researching
- Delivering results and meeting customer expectations



  • Western Cape, South Africa Clicks Group Limited Full time

    **Listing reference**: 017681**Listing status**: Online- **Position summary** **Industry**:Distribution, Transport & Logistics - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Western Cape - **Contract**:Permanent**EE position**:Yes**Introduction** - Clicks is looking for a Business Process & Communications Officer to support the...


  • Western Cape, South Africa Clicks Group Limited Full time

    **Listing reference**: 017823**Listing status**: Online- **Position summary** **Industry**:Distribution, Transport & Logistics - **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Western Cape - **Contract**:Permanent**EE position**:Yes**Introduction** - Clicks is looking for a Business Process & Communications Officer to support the...


  • Cape Town, Western Cape, South Africa Emporium Human Capital Full time

    We are seeking a highly organized Business Process Manager to join our team at Emporium Human Capital. In this role, you will analyze and improve business processes to increase efficiency and reduce costs.Responsibilities:Process Improvement:Identify areas for process improvement and develop solutions.Implement changes and monitor progress.Operations...


  • Cape Town, Western Cape, South Africa TalentLink Full time

    Job Title: Business Process Improvement ManagerTalentLink is seeking a Business Process Improvement Manager to join our team. In this role, you will be responsible for analyzing and improving our business processes to increase efficiency and productivity.The estimated salary for this position is around $105,000 per year, depending on location and...


  • Cape Town, South Africa ARC Business Process Outsourcing Full time

    Key Responsibilities - Build and maintain relationships with key decision makers within the BPO. - Act as the primary point of contact for the BPO and manage all account-related activities. - Collaborate with internal teams at the BPO to ensure customer satisfaction and resolve any issues. - Monitor and report on BPO performance and provide regular updates...


  • Cape Town, Western Cape, South Africa Grace your HR needs Full time

    Job SummaryWe are seeking a highly motivated Business Process Optimizer to join our team at Grace your HR needs. This role will involve optimizing business processes to maximize productivity and efficiency.The successful candidate will be responsible for identifying and implementing improvements in business processes, leading initiatives to simplify...


  • Cape Town, Western Cape, South Africa The Legends Agency Full time

    **Job Title:** Business Process ExpertWe are seeking a highly skilled and organized Business Process Expert to join our team at The Legends Agency. This role will support the Underwriting team and report to the Head of Credit.**Estimated Salary:** R35,000 - R40,000 per month**Location:** Hybrid, Cape TownOur company is a fast-growing fintech lending business...


  • Cape Town, South Africa iOCO Full time

    JOBNUMBER **iOCO03359** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **Hybrid** **The Role**: Our Client is looking for a** Business Process Analysis **to join our team. You'll be responsible for facilitating and defining business requirements and ensuring translation into effective business solutions. Collaborate with teams to identify bottlenecks,...


  • Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 66939**Date Posted**: Posted 20 hours ago**Location**: Cape Town Centre**Job Title**: BUSINESS PROJECT MANAGER FTC - CAPE TOWN - WESTERN CAPE **Duties & Responsibilities**: - Ensure standard project practice and governances followed - Accurate project implementation: project closure reporting, quantify and feedback project success to all...


  • Cape Town, South Africa Tych Business Solutions Full time

    **Job ID**: 75037**Date Posted**: Posted 3 hours ago**Location**: Cape Town**Job Title**: BUSINESS PROJECT MANAGER FTC - CAPE TOWN - WESTERN CAPE Job Description - Management of the teams that manage and deliver the Projects within IT. - Project Management responsibility for delivering Projects and Programmes of work. - Managing multiple Projects...


  • Cape Town, South Africa Adcorp Holdings Full time

    **Synopsis** Our client a passionate South African Retailer is looking to employ a **Head of Business Process Finance**. You will be in a leadership position, managing a team, who will be responsible for designing Finance Business Processes. You will be responsible for Transactional processing as well as responsible for the implementation of Finance Systems...


  • Cape Town, South Africa JSM Business Services Full time

    Our client in Cape Town, who supplies a range of products and services to companies in various economic sectors in South Africa and Southern Africa, wants to appoint a Business Unit (BU) General Manager for their Subsidiary Business based in Pemba, Mozambique within the Cabo Delgado Province. The Mozambican entity is a service company involved in the Energy...


  • Cape Town, South Africa Surgo HR & Training Full time

    Our client is seeking an experienced and motivated Business Process Automation Specialist to join our dynamic team. With a strong background in RPA technologies, excellent analytical and problem-solving skills, you will primarily work within the Microsoft Power Platform environment. **Responsibilities**: Provide clarity and guidance on business process and...


  • Cape Town, South Africa Aculocity, LLC Full time

    Do you want to be a business process optimization (bpo) specialist? Are you obsessed with customer focus and meeting the end user’s needs? Do you feel stifled by bureaucracy? Have an entrepreneurial drive? Do you refuse to let obstacles get in the way of achieving results? **Your Mission** Be the champion for Business Process Optimisation (BPO) and...


  • Cape Town, South Africa Clicks Group Limited Full time

    **Position Summary**: **Industry**:Medical, Health & Social Care - **Job category**:Medical Research and Laboratory Sciences**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: The role will be responsible for supporting the Healthcare Digital Customer Experience manager...


  • Cape Town, South Africa ARC Business Process Outsourcing Full time

    Join Our Team as a Customer Service Language Specialist! What You'll Do: Engage with customers in their native language, creating a seamless and personalized support experience. Troubleshoot and resolve inquiries, ensuring customer satisfaction and building strong relationships. Collaborate with a global team to enhance the customer journey across...


  • Cape Town, Western Cape, South Africa PBT Group Full time

    About PBT GroupPBT Group is a leading provider of innovative solutions, and we are currently seeking an experienced Business Process Specialist to join our team. This individual will play a critical role in ensuring that our delivery processes are aligned with business requirements and that sustainable solutions are implemented.About the RoleThe ideal...


  • Stellenbosch, Western Cape, South Africa Heineken International B.V. Full time

    We Go Places! How about you? Immediate Superior: Robotics & Automation Lead Location: Stellenbosch Function: Digital & Technology Sub Function: Digital & Technology - Operations Type of Contract: Permanent Reference Number: 119350 Closing Date: 10/09/2024 The Robotic Process Automation Analyst/Developer functions on an automation team and will leverage...


  • Cape Town, South Africa Genfin Business Finance Full time

    **Who is GENFIN?** GENFIN is a proudly South African business that enables and supports businesses with flexible funding solutions, allowing them to unlock growth for sustainable success. We understand the needs of businesses and that access to affordable finance is critical for the growth, sustainability, and operation of any business. We are backed by...


  • Cape Town, South Africa Full Circle Resourcing Full time

    **About the job Business Process Architect - RE /Application Architecture (contract) Cape Town**: **Overview**: The resource would need to have a minimum of 5 years’ experience in RE-FX with 3 full lifecycle implementations (in either ECC or S/4HANA as there are no major differences between the two when it comes to RE). Mid-level resource with a good...