Business Process and Communications Officer

3 months ago

Western Cape, South Africa Clicks Group Limited Full time

**Listing reference**: 017681**Listing status**: Online-
**Position summary**

**Industry**:Distribution, Transport & Logistics
- **Job category**:FMCG, Retail, Wholesale and Supply Chain**Location**:Western Cape
- **Contract**:Permanent**EE position**:Yes**Introduction**
- Clicks is looking for a Business Process & Communications Officer to support the Supply Chain & Logistics department in effective administration of Distribution Centre (DC) communications and ensuring accurate and updated information is available to all DC’s across agreed formats.**Job description**
- To deliver updates of Logistics policies and SOP’s through reviewing, editing and communicating to all DC’s through electronic communication processes and within agreed timeframes.
- To maintain updated policies and SOP’s, and training material on the intranet according to required standards and to ensure DC compliance and consistency.
- To engage with key stakeholders in the business regarding timelines and content of policies and SOP’s to ensure consistency and accuracy of processes.
- To attend, participate and record weekly Scorecard meetings to enable them to draft a summary report to the required standard for Head of Supply Chain and Logistics Executive.
- To deliver end-to-end management of all DC communications by all stakeholders that ensures effective gatekeeping of all instructions and messaging to stores.
- To develop, write up and standardise training material for new projects as required that meets business requirements within agreed timeframes.
- To ensure compliance to all SOP’s aligned to regulatory frameworks within the DC space.
- To communicate potential compliance issues pertaining to SOP’s and developing strategies to mitigate them.

**Minimum requirements**

**Job Related Knowledge**
- Essential:
- DC policies and processes
- Knowledge of SOP’s
- Knowledge of Distribution Centre communications
- Knowledge of warehouse and compliance procedures

**Experience Requirements**
- Essential:
- At least 2 years’ experience in a training design, communications, or similar environment
- Policy management and communication
- Desirable:
- Working in a warehouse/logistics environment

**Education**
- Matric Certificate. (Essential)**Job Related Skills**
- Computer literacy
- Excellent written communication skills.
- Compliance and governance skills
- Planning skills
- Consistency
- Attention to detail.
- SOP writing skills
- Policy reviewing

**Essential Competencies**
- Relating and Networking
- Persuading and Influencing
- Presenting and Communicating Information
- Writing and Reporting
- Formulating Strategies and Concepts
- Planning and Organising
- Following Instructions and Procedures
- Delivering Results & Meeting Customer Expectations

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