See more Collapse

Senior Specialist-web Channels

1 month ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
The role currently is responsible for 2 platforms within Digital Channels. Firstly, the individual will own the technical responsibility of the ConnectU platform for Vodacom. The incumbent will work closely with the commercial owners of the business strategy (viz. Segment Marketing & CVM) to translate and deliver the technical aspects of the commercial strategy. This will involve managing an agile development & delivery squad with a specific focus executing on roadmap deliverables and prioritizing backlog requirements. Secondly, this role has the overall responsibility of the Drupal Content Management System (CMS). This role serves as the product owner of the CMS and has the responsibility of ensuring content demand across the overall Vodacom landscape is captured, developed, and delivered across our Digital ecosystems driving improved and enhanced customer experience. This role works closely across the business and requires collaboration across segment marketing, terminals, brand and communications, financial services, and Vodacom Business.

**Your responsibilities will include**:
Define, promote, and implement a digital strategy for the capability and commercial value for the platforms.
Create and implement a roadmap to address business objectives, with a specific focus on CMS and content migration.
Establish and monitor essential metrics and KPIs aligned with the business strategy. Implement automated and functional analytics for reporting purposes.
Introduce novel features to boost adoption, usage, and drive key performance indicators.
Collaborate with UX leads to design customer-friendly journeys, incorporating user testing insights for final implementation.
Establish roles and workflows, implement relevant plugins, conduct training, and maintain a functionality and capability register.
Steer SI partners, delivery squads, and IT stakeholders optimally to drive business objectives are met. This will include using feedback loops to identify gaps for performance improvements to ensure the CMS delivers optimal Customer Experience.
As a key player in Agile delivery, close collaboration with the Scrum Master to ensure efficiently managed cross functional teams.
Oversee User Acceptance Testing (UAT) and ensuring smooth and successful deployments free of user defects.

**Must have technical / professional qualifications**:
Matric is essential.
A minimum 3-year bachelor’s Degree in business or information systems areas is essential.
Minimum of 3 years relevant experience in Digital Service and Digital product management (essential)
Product Development skills

**OR**

Matric is essential
Minimum of 5 years relevant experience in managing/owning a CMS platform and/or Technical platform delivery

**Core competencies, knowledge and experience**:
Product Development skills
Stakeholder Management is ESSENTIAL
Programme Management
Knowledge and experience in Digital Channel delivery
Comfortable with change, ambiguity, debate, conflict, experimentation, and informed risk taking.
Strong analytical; research and forecasting skills
Ability to work cross functionally to achieve desired results
Strong presentation skills
Excellent verbal and written skills
Customer focus with regards to understanding the service being delivered

Closing date for Applications**:15 August 2023**.

The base location for this role is, **Midrand Vodacom Campus.**

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

We have other current jobs related to this field that you can find below

  • Senior Specialist-web Channels

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The role currently is responsible for 2 platforms within Digital Channels. Firstly, the individual will own the technical responsibility of the ConnectU platform for Vodacom. The incumbent will work closely with the commercial owners of the business strategy (viz. Segment Marketing & CVM) to translate and deliver the technical aspects of the...

  • Junior Web Designer

    3 days ago

    Midrand, South Africa PikUniq Full time

    Attention: Please note that the hiring team responsible for this position will be using the PikUniq platform for candidate screening and conducting one-way interviews. Each application received will be carefully evaluated and screened. Further information on how to get started will be provided. We are looking forward to receiving your application.Position:...

  • Junior Web Designer

    3 days ago

    Midrand, South Africa PikUniq Full time

    Attention: Please note that the hiring team responsible for this position will be using the PikUniq platform for candidate screening and conducting one-way interviews. Each application received will be carefully evaluated and screened. Further information on how to get started will be provided. We are looking forward to receiving your...

  • Channel Enablement and Management

    3 weeks ago

    Midrand, South Africa Vodafone Full time

    **.**: **When it comes to igniting a team of trailblazers, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: The Channel Enabler role within the Postpaid CVM and Vodacom Direct area of the Consumer Business unit at Vodacom is a pivotal role focused on driving customer...

  • Specialist: Trade Marketer

    3 weeks ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** In line with the SA marketing strategy, to collaborate with the team, to plan, developing and execute a comprehensive trade marketing strategy, to enhance/ amplify brand awareness in the various channels within SA market, drive business engagement into the various channels including the ecommerce, and generate leads for business...

  • UX Design Lead-mobile Channels

    3 weeks ago

    Midrand, South Africa Vodafone Full time

    **Role purpose**: As a UX design lead in the Mobile Channels team you possess excellent leadership and technical abilities, you are comfortable supervising the delivery of wireframes, research projects and defining a compelling experience design strategy. You possess a clear vision of the future of user experience for your team and have the courage to pursue...

  • PostgreSQL Operations Specialist

    2 weeks ago

    Midrand, South Africa Sabenza IT Full time

    PostgreSQL Operations Specialist DBA (SQL), Database Administrator - IT Menlyn - Gauteng - South Africa, Midrand - Gauteng - South Africa Get your career into gear! Our clients in the Automotive space are looking for a PostgreSQL Operations Specialist to fuel their team! Drift your way across the world and experience a great Hybrid position that comes with...

  • Manager: Chatbot- Tobi Digital Channels

    3 weeks ago

    Midrand, South Africa Vodafone Full time

    **.**: When it comes to putting people first, we're number 1. The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: The manager is responsible for the improvement and optimisation of Vodacom’s Chatbot - TOBi. To be the custodian of the customer experience across the various Chatbot...

  • Senior Quality Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa DSM Full time

    Job title – Senior Quality Specialist Location – Midrand, South Africa Job model – On Site/Hybrid DSM-Firmenich are recruiting a Senior Quality Specialist who is responsible for independently supporting the site team to achieve quality performance and compliance within a key strategic site within dsm-firmenich. At dsm-firmenich, being a...

  • Senior Specialist-ecommerce

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The role requires a strong e-commerce individual responsible for end-to-end profitability within post-paid and cash sales digital ecosystems. Key responsibilities include increasing post-paid contributions, ARPU stretch, non-credit based hardware sales, expanding the consumer electronics categories, and establishing pricing frameworks to...

  • Digital Operations Support Specialist

    2 weeks ago

    Midrand, South Africa Network Contracting Full time

    As a Digital Operations Support Specialist, you will play a crucial role in ensuring the functionality of our Digital Channels and providing exceptional customer self-service experiences. You will be responsible for investigating customer queries and technical faults, driving effective incident resolution, and improving customer service. Additionally, you...

  • PostgreSQL Operations Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa Sabenza IT Full time

    PostgreSQL Operations Specialist DBA (SQL), Database Administrator - ITMenlyn - Gauteng - South Africa, Midrand - Gauteng - South AfricaGet your career into gear Our clients in the Automotive space are looking for a PostgreSQL Operations Specialist to fuel their team Drift your way across the world and experience a great Hybrid position that comes with the...

  • Senior Specialist Solutions Architecture

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The Senior Specialist Solutions Architecture provides thought leadership for client solutions within specified Industry Vertical/s.The Senior Specialist Solutions Architecture meets the need of ever increasing solution complexity in the Industry Vertical by having the ability to understand customer business and technology environment (at...

  • Senior Specialist IT Auditor

    4 days ago

    Midrand, South Africa Vodafone Full time

    **.**: **When it comes to putting people first, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: The Senior Specialist: Internal Audit, Tech is responsible for executing Technology and integrated audits and ad hoc management requests across the Vodacom Group footprint...

  • Senior Specialist IT Auditor

    4 weeks ago

    Midrand, South Africa Vodafone Full time

    **.**: **When it comes to putting people first, we're number 1.** The number 1 Top Employer in South Africa. Certified by the Top Employer Institute 2024. **Role Purpose/Business Unit**: The Senior Specialist: Internal Audit, Tech is responsible for executing Technology and integrated audits and ad hoc management requests across the Vodacom Group footprint...

  • Senior Specialist: Cvm Capability

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The Senior Specialist: VBCVM Intelligent Selling Capability provides strategic business analysis outputs to VBCVM key stakeholders and directly to the Intelligent Selling Capability Squad.The Senior Specialist: VBCVM Intelligent Selling Capability maximizes the effectiveness of the Product Owner and CVM Leaders by supporting the creation of user...

  • Senior Specialist: Service Design

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:Your responsibilities will include:CEX DesignDesign and utilise blueprinting as an approach to visualising experiences that are omni-channel, involve multiple touchpoints, or require a cross functional effort and coordination of multiple departments.Analysis of process and services to reduce redundancies, improve the employee/customer...

  • Cyber Security Specialist

    4 days ago

    Midrand, South Africa Adcorp Holdings Full time

    **Synopsis** Our Client in the Telecommunications industry is hiring for a Cyber Security Specialist as an Independent Contractor for 12 months. This role will allow you to gain experience in working with one of the largest telecommunications companies in South Africa. Hybrid Midrand based on the hunt for an experienced and highly skilled Cyber Security...

  • Senior Specialist: Cybersecurity Infrastructure

    4 weeks ago

    Midrand, South Africa Nexio Full time

    **ROLE PURPOSE** As part of the Customer-facing Nexio SOC team, the Senior Specialist: Cybersecurity Infrastructure Support will identify, analyze and react to security incidents, events, and threats using a reliable set of operating processes and SIEM technologies such as Azure Sentinel, or QRadar, or ArcSight. The Senior Specialist: Cybersecurity...

  • Senior Specialist

    2 weeks ago

    Midrand, Gauteng, South Africa Vodafone Full time

    Number 1 Top Employer in South Africa Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: Part of the commercial playbook pricing governance is crucial for market competitiveness. As a Pricing Senior Specialist, responsibilities include analyzing market trends, competition, and customer behavior for effective pricing strategies....