UX Design Lead-mobile Channels

3 weeks ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
As a UX design lead in the Mobile Channels team you possess excellent leadership and technical abilities, you are comfortable supervising the delivery of wireframes, research projects and defining a compelling experience design strategy.
You possess a clear vision of the future of user experience for your team and have the courage to pursue and advocate for forward-thinking design across our channels (My Vodacom App in VodaPay, Progressive Web app and USSD.
design processes ensuring that key KPI’s are reached which include channel revenue, customer adoption, engagement and tNPS etc.
You will look after and manage a team of Designers, embracing and bringing out their unique strengths, while playing a mentorship role to help propel them forward. You will collaborate with leaders across Product, UX, Engineering, etc. of other feature teams and create innovative experiences across all of Vodacom’s products.
In this role, you are a great team leader and manager, you have demonstrated extreme maturity and emotional intelligence in challenging situations. Furthermore, you have earned the respect of your peers, and you are someone they can look up to and respect

**Your responsibilities will include**:
**Responsible for key KPI’s which include**:
Feature/journey goal completion rates
Journey and channel tNPS
Indirectly and jointly responsible for driving channel adoption and revenue through journey design that increases conversion rates.

**Leadership**
Lead the Mobile Channels UX design team and ensure functional excellence, collaboration, and alignment across teams
Represents the Design function in stakeholder interactions, removing all possible impediments for
Designers in the team, including handling courageous conversations.
Strengthen all phases of the design process, including research, wireframes, prototypes, usability testing and CRO.
Manage multiple UX projects simultaneously and meet project deadlines.
Being able to identify problems and work towards their prompt resolution across all phases of the design process (research, define, design, and optimise)
Stay up to date and promote new, modern design standards and patterns, champion great UX in the face of technical constraints.
Deliver a constant focus on improvement and enhancements through consistent KPI tracking and focus

**Team Management**:
Build a strong experience design culture. Own the end-to-end design process of the team to drive high-velocity high-quality product design
Advocate user experience best practices and ensure quality of output from more junior team members
Attract and retain top UX design talent and be actively involved in hiring for roles and scaling team
Serve as a coach and mentor to the UX design team, ensuring quality, team sharing and career development
Foster a culture of innovation, encouraging experimentation, knowledge sharing, and a commitment to continuous learning

**Research and UX Design**:
Design and conduct product definition and UX requirements workshops
Direct the production of journey maps, personas, scenarios, process flows, information architecture diagrams and other artefacts required to develop and evolve product definition and user experience design
Oversee the delivery of low and/or high-fidelity wireframes and communicate its rationale to internal team and key stakeholders.

**Must have technical / professional qualifications**:
Matric is essential
5 year Degree/Diploma in one or more of these disciplines : Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
Masters in Psychology, Social Sciences advantageous

**OR**

Matric is essential
6-8 years working experience in one or more of these disciplines: Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.

**Core competencies, knowledge, and experience**:
Minimum of 6 years industry experience essential in the following:
Track record across a range of UX projects including large scale re-design transformation projects involving all phases of the CX process. (Mobile and Web with a focus on mobile.)
User-centered design, interaction design, information architecture, or similar.
Proficiency in design tools such as, Figma. Nice to have - Sketch, Adobe XD, or similar software.
Strong proficiency in Design Software beneficial (Photoshop, Illustrator, Sketch).
Ability to communicate effectively at all levels, collaborate to solve problems, present design and sell solutions, and keep colleagues informed.
Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
User Research Techniques and disciplines such as usability testing and cont

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