UX Design Lead-mobile Channels

7 months ago

Midrand, South Africa Vodafone Full time

**Role purpose**:
As a UX design lead in the Mobile Channels team you possess excellent leadership and technical abilities, you are comfortable supervising the delivery of wireframes, research projects and defining a compelling experience design strategy.
You possess a clear vision of the future of user experience for your team and have the courage to pursue and advocate for forward-thinking design across our channels (My Vodacom App in VodaPay, Progressive Web app and USSD.
design processes ensuring that key KPI’s are reached which include channel revenue, customer adoption, engagement and tNPS etc.
You will look after and manage a team of Designers, embracing and bringing out their unique strengths, while playing a mentorship role to help propel them forward. You will collaborate with leaders across Product, UX, Engineering, etc. of other feature teams and create innovative experiences across all of Vodacom’s products.
In this role, you are a great team leader and manager, you have demonstrated extreme maturity and emotional intelligence in challenging situations. Furthermore, you have earned the respect of your peers, and you are someone they can look up to and respect

**Your responsibilities will include**:
**Responsible for key KPI’s which include**:
Feature/journey goal completion rates
Journey and channel tNPS
Indirectly and jointly responsible for driving channel adoption and revenue through journey design that increases conversion rates.

**Leadership**
Lead the Mobile Channels UX design team and ensure functional excellence, collaboration, and alignment across teams
Represents the Design function in stakeholder interactions, removing all possible impediments for
Designers in the team, including handling courageous conversations.
Strengthen all phases of the design process, including research, wireframes, prototypes, usability testing and CRO.
Manage multiple UX projects simultaneously and meet project deadlines.
Being able to identify problems and work towards their prompt resolution across all phases of the design process (research, define, design, and optimise)
Stay up to date and promote new, modern design standards and patterns, champion great UX in the face of technical constraints.
Deliver a constant focus on improvement and enhancements through consistent KPI tracking and focus

**Team Management**:
Build a strong experience design culture. Own the end-to-end design process of the team to drive high-velocity high-quality product design
Advocate user experience best practices and ensure quality of output from more junior team members
Attract and retain top UX design talent and be actively involved in hiring for roles and scaling team
Serve as a coach and mentor to the UX design team, ensuring quality, team sharing and career development
Foster a culture of innovation, encouraging experimentation, knowledge sharing, and a commitment to continuous learning

**Research and UX Design**:
Design and conduct product definition and UX requirements workshops
Direct the production of journey maps, personas, scenarios, process flows, information architecture diagrams and other artefacts required to develop and evolve product definition and user experience design
Oversee the delivery of low and/or high-fidelity wireframes and communicate its rationale to internal team and key stakeholders.

**Must have technical / professional qualifications**:
Matric is essential
5 year Degree/Diploma in one or more of these disciplines : Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.
Masters in Psychology, Social Sciences advantageous

**OR**

Matric is essential
6-8 years working experience in one or more of these disciplines: Interaction Design, Graphic Design, Industrial Design, Information Systems / Informatics, Human Computer Interaction or other related fields
Certified Usability Analyst (CUA) or similar certification would be desirable, but not required.

**Core competencies, knowledge, and experience**:
Minimum of 6 years industry experience essential in the following:
Track record across a range of UX projects including large scale re-design transformation projects involving all phases of the CX process. (Mobile and Web with a focus on mobile.)
User-centered design, interaction design, information architecture, or similar.
Proficiency in design tools such as, Figma. Nice to have - Sketch, Adobe XD, or similar software.
Strong proficiency in Design Software beneficial (Photoshop, Illustrator, Sketch).
Ability to communicate effectively at all levels, collaborate to solve problems, present design and sell solutions, and keep colleagues informed.
Incorporate market analysis, customer feedback, site metrics, and usability findings into designs.
User Research Techniques and disciplines such as usability testing and cont

  • Senior UX Designer

    4 days ago

    Midrand, South Africa Jobted ZA C2 Full time

    Description: Role purpose: The purpose of the role is to ensure that through user research, information architecture and UX design, Vodacom delivers an exceptional User Experience for customers through the Website and Mobile Application Channels. This role requires solid experience with user interface design, usability, user experience, web development...

  • Senior UX Designer

    4 days ago

    Midrand, South Africa Tower Group Full time

    Description:Role purpose:The purpose of the role is to ensure that through user research, information architecture and UX design, Vodacom delivers an exceptional User Experience for customers through the Website and Mobile Application Channels. This role requires solid experience with user interface design, usability, user experience, web development...

  • Senior UX Designer

    4 days ago

    Midrand, South Africa Tower Group Full time

    Description:Role purpose:The purpose of the role is to ensure that through user research, information architecture and UX design, Vodacom delivers an exceptional User Experience for customers through the Website and Mobile Application Channels. This role requires solid experience with user interface design, usability, user experience, web development...

  • Executive Head: Mobile Channels

    5 days ago

    Midrand, South Africa Vodafone Full time

    **Role purpose**: Vodacom is on a journey to become the South Africa’s leading technology company, moving from a handset retailer & network provider into a truly digital business. We will achieve this and deliver on our brand purpose by providing the best voice and data experience in the industry. Central to our aspirations will be the ability to offer an...

  • UX/UIdesign Lead

    7 days ago

    Midrand, South Africa EOH Full time

    Essential functions: - Matric certificate essential Human Centred/Interaction Design certifications from accredited design schools are advantageous - Professional Informatics / UX / Design Thinking certifications are advantageous - An advanced degree in a relevant field, e.g. design, innovation, etc. is advantageous - Proven experience leading and directing...

  • Marketing Content/design Manager

    3 weeks ago

    Midrand, South Africa Vodafone Full time

    **Job Responsibility**: - Drives and maintains the delivery of a wide range of user research across all phases of the design lifecycle and delivers an end-to-end design innovation; - Supervises a team and contributes to team creating design concepts and specifications for significant future products, services or channels, sets direction, enables performance...

  • Managing Executive: Digital Channels

    2 weeks ago

    Midrand, South Africa Vodafone Full time

    **Role purpose**: Commercial owner of key digital metrics, capability builder for core e-& m-commerce assets, and custodian of the Design and Digital Analytics practices to drive more digital share of mobile, Fibre, and bundle sales and service, adoption to all digital channels, and enable new businesses and revenue streams for Vodacom South Africa with a...

  • Executive Head: Regional Digital Channels

    4 days ago

    Midrand, South Africa Vodafone Full time

    **Role purpose**: For all Vodacom Group OpCos and partners across all customers including consumer, business and Financial and Digital Services Commercial owner of key digital metrics, capability builder for core e-& m-commerce assets and custodian of the Design and Digital Analytics practices to drive more digital share of mobile, Fibre and bundle sales...

  • Senior SAP Fiori and UX Sme

    2 weeks ago

    Midrand, South Africa Liyema Consulting Full time

    **Qualifications** A bachelor's degree in Industrial Engineering, Business Administration or applicable work experience would be advantageous. **Minimum Requirements**: - Prior SAP Fiori implementation experience required. Project references must be verifiable. - Lead SAP Fiori / UX role for at least three (3) full life-cycle implementations including all...

  • Head: Client Solutions Engineering

    2 days ago

    Midrand, South Africa SHARON NUROCK RECRUITMENT CC Full time

    **Purpose of the Role**: - Bring together roles that are otherwise disparate and fragmented in traditional organisations thus not enabling effective design thinking and DevOps. - The domains that are brought under this role, in new ways of working are the following: - Segment value proposition build - Data science and analytics - Customer journeys -...

  • User Experience Designer

    4 days ago

    Midrand, Gauteng, South Africa Tower Group Full time

    Job OverviewThe User Experience (UX) Designer plays a pivotal role in shaping the user journey across Vodacom's digital platforms. This individual will be responsible for crafting intuitive and engaging experiences that drive customer satisfaction and business success.ResponsibilitiesThis key role involves:• Developing user-centered design solutions that...

  • Digital Channel Analyst

    6 days ago

    Midrand, South Africa Taylored Appointments Full time

    **Purpose of the job** **To design and assist in the implementation of the Bank’s digital channel road map by creating digital channels that deliver the Bank’s products to customers. Continuously review and improve digital channels to ensure that the Bank keeps up with market trends.** **High-Level Job Objectives**: **1. Develop and Implement the...

  • Digital Channel Analyst

    6 days ago

    Midrand, South Africa Accotech Full time

    Gauteng, Midrand (Market related) Our client in the banking industry, based in Midrand, has an opportunity available for a Digital Channel Analyst. **Requirements**: - Bachelor’s Degree in Information Technology is essential - 3-5 years’ experience in digital channels, product and business development in banking sector is essential. - Knowledge of...

  • Reward and Mobility Specialist

    1 month ago

    Midrand, South Africa Saint Gobain Full time

    **Why do we need you?** - Ensure a highly engaged and productive workforce by offering competitive rewards and mobility solutions. - Conduct job evaluations and ratifications and ensure alignment with internal equity and market competitiveness. - Conduct market benchmarking and salary surveys across Africa to ensure the company’s compensation packages are...

  • Regional Design

    2 months ago

    Midrand, South Africa Ericsson Full time

    **Join our Team**: **About this opportunity** **What you will do** **Network Design and Planning**: - Develop comprehensive RAN design strategies, ensuring alignment with organizational objectives and industry best practices. - Perform capacity planning, coverage optimization, and frequency planning to meet performance KPIs. - Design scalable RAN...

  • Multimedia Designer Intern

    7 months ago

    Midrand, South Africa The change Lab Full time

    **Position Title: MULTIMEDIA DESIGNER Intern** **Reporting to: Creative Lead** **Based at: Midrand Head Office** **Job Purpose and Overview**: The Multimedia Designer’s job duties include working closely with our Creative Department Team to develop, design and implement and design and produce high-end visual, textual, and animated content. **Key...

  • Intern Multimedia Designer

    2 weeks ago

    Midrand, South Africa The Change Lab Full time

    We are a proud internationally recognised Digital Marketing Company that is equipped and experienced enough to assist Start-ups, SME’s and larger Business Organisations. **Position Title: MULTIMEDIA DESIGNER Intern** **Reporting to: Creative Lead** **Based at: Midrand Head Office** **Job Purpose and Overview**: The Multimedia Designer’s job duties...

  • Specialist: Trade Marketer

    7 months ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** In line with the SA marketing strategy, to collaborate with the team, to plan, developing and execute a comprehensive trade marketing strategy, to enhance/ amplify brand awareness in the various channels within SA market, drive business engagement into the various channels including the ecommerce, and generate leads for business...

  • Channel Development Specialist

    2 weeks ago

    Midrand, South Africa Coca-Cola Beverages Africa Full time

    Coca-Cola Beverages Africa is the largest African Coca-Cola bottler, accounting for 40% of all Coca-Cola volumes on the continent. CCBA is a market leader in the NARTD (non-alcoholic ready to drink market) in Africa. CCBA has an extensive footprint in Africa, employing over 13 000 employees. To assist the Channel Development Manager in delivering on the...

  • Sales Director Pan-african Business

    7 months ago

    Midrand, South Africa Bosch Group Full time

    **Company Description** Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will have the chance to improve quality of life all across the globe. Welcome to Bosch. Bosch is looking to employ an experienced Sales...