Senior Specialist: Service Design

2 weeks ago


Midrand, Gauteng, South Africa Vodafone Full time

Role purpose:

Your responsibilities will include:

CEX Design

Design and utilise blueprinting as an approach to visualising experiences that are omni-channel, involve multiple touchpoints, or require a cross functional effort and coordination of multiple departments.

Analysis of process and services to reduce redundancies, improve the employee/customer experience, and/or converge siloed processes.
Help uncover shortcomings and inefficiencies in the process and service ecosystems.
Capture what occurs internally throughout the totality of various customer journeys, giving insight to inter-departmental overlaps and dependencies.

Understand the existing supporting system of a service and design targeted improvements to that system to accommodate and/or propose enhancements.

Arrange separate interactions into rational user journeys within a service.
Look for commonalities in activities across services where products could be made or enhanced.
Follow and champion the Design Thinking approach in understanding user needs and identifying omni-channel opportunities for interaction.
Create and rapidly iterate service prototypes.
Ensure Service Design CoE Stay updated on industry trends and market conditions.
Present enhanced product/process/journey design ideas to cross-functional teams and senior leadership.
Help create and govern the customer experience design principles to be utilised for all products and channels
Work closely with cross functional team to collate findings and suggest improvements.
Outline uncovered shortfalls and document standards and service patterns governing proposed enhancements.
Be the omni-channel "go-to person", in the CoE.

Must have technical / professional qualifications:
Relevant tertiary qualification (preferably in Service design / commerce, or engineering) desirable
A minimum of 5-8 years' experience in business analysis with at least 5 years in design and implementation.
A minimum of 2 years leadership experience managing cross-functional teams across a matrix organisation /Scrum master experience
Previous customer experience or operations will be an advantage
Product development experience will be an advantage

Experience:

Business analysis or process engineering, or customer experience design across people, process and technology
Agile mind-set, using an iterative and flexible approach to enable rapid delivery
Design thinking/human-centred design
Facilitation and organising work
Leadership and influencing in a matrix organisation
Preparing and presenting information to various stakeholders and C Suite executives

Closing date for Applications
:09 June 2023.
The base location for this role is,
Midrand, Vodacom Campus.
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.

  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:Your responsibilities will include:CEX DesignDesign and utilise blueprinting as an approach to visualising experiences that are omni-channel, involve multiple touchpoints, or require a cross functional effort and coordination of multiple departments.Analysis of process and services to reduce redundancies, improve the employee/customer...


  • Midrand, Gauteng, South Africa e-Merge IT Recruitment Full time

    A unique position requiring a SENIOR Database Design Specialist with a LEADING international Manufacturing concern, to ensure the company collaborate partnerships internally.Specific Technical / Functional skills: Azure Cloud CDH (Customer Data Hub) Oracle PostgreDB, MS SQL, Power apps Database management Database design (consolidation / use case layers)...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The Senior Specialist Solutions Architecture provides thought leadership for client solutions within specified Industry Vertical/s.The Senior Specialist Solutions Architecture meets the need of ever increasing solution complexity in the Industry Vertical by having the ability to understand customer business and technology environment (at...


  • Midrand, Gauteng, South Africa MECAD Systems Full time

    JUNIOR SPECIALIST DESIGNER Permanent JHB000200 Engineering and Technical Gauteng, Midrand R R Monthly Basic Salary (No benefits) A manufacturing company in Midrand is looking for a young, dynamic, Solidworks graduate to join their team as soon as possible.The required applicant would be responsible for:Basic design of existing drawings and maintaining...


  • Midrand, Gauteng, South Africa Vodafone Full time

    :When it comes to putting people first, we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you In this role you will be part of a team that will shape...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The primary purpose of the role is to work within a team of Secure by Design specialists, in collaboration with the Privacy and Business Risk Teams to Perform Secure by Design Assessments against Vodacom policies and standards. In performing this role you willIdentify potential cyber security risks for new products, services and operations and...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The primary purpose of the role is to work within a team of Secure by Design and Security Architecture specialists, in collaboration with the Privacy and Business Risk Teams to Perform Secure by Design Assessments against Vodacom policies and standards.In performing this role, you will:Identify potential cyber security risks for new products,...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The primary purpose of the role is to work within a team of Secure by Design and Security Architecture specialists, in collaboration with the Privacy and Business Risk Teams to Perform Secure by Design Assessments against Vodacom policies and standards.Your responsibilities will include:Provide technology security assurance, guidance and support...


  • Midrand, Gauteng, South Africa Vodafone Full time

    :When it comes to growing talent,we're number 1.The number 1 Top Employer in South Africa.Certified by the Top Employer Institute 2024.Role Purpose/Business Unit: Do you have a vision for how technology can empower businesses and individuals alike? If so, we have an exciting opportunity for you We are on the lookout for a dynamic and visionary Telecom...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The Senior Specialist: FTTX Business Systems Integration is responsible for designing and leading the implementation of solutions and capabilities that ensure the strategic expansion of the FTTX department.The role will be primarily focused on driving development and implementation of cross functional processes and systems within Fibre to the...

  • Senior Specialist

    1 month ago


    Midrand, Gauteng, South Africa Vodafone Full time

    Number 1 Top Employer in South Africa Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: Part of the commercial playbook pricing governance is crucial for market competitiveness. As a Pricing Senior Specialist, responsibilities include analyzing market trends, competition, and customer behavior for effective pricing strategies....

  • Senior Specialist

    2 weeks ago


    Midrand, Gauteng, South Africa Vodafone Full time

    Number 1 Top Employer in South Africa Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: Part of the commercial playbook pricing governance is crucial for market competitiveness. As a Pricing Senior Specialist, responsibilities include analyzing market trends, competition, and customer behavior for effective pricing strategies....

  • Senior Specialist

    4 weeks ago


    Midrand, Gauteng, South Africa Vodafone Full time

    Number 1 Top Employer in South Africa Certified by the Top Employer Institute 2024. Role Purpose/Business Unit: Part of the commercial playbook pricing governance is crucial for market competitiveness. As a Pricing Senior Specialist, responsibilities include analyzing market trends, competition, and customer behavior for effective pricing strategies....


  • Midrand, Gauteng, South Africa Nexio Full time

    ROLE PURPOSEAs part of the Customer-facing Nexio SOC team, the Senior Specialist: Cybersecurity Infrastructure Support will identify, analyze and react to security incidents, events, and threats using a reliable set of operating processes and SIEM technologies such as Azure Sentinel, or QRadar, or ArcSight The Senior Specialist:Cybersecurity Infrastructure...


  • Midrand, Gauteng, South Africa Vodafone Full time

    Role purpose:The Senior Specialist: VBCVM Intelligent Selling Capability provides strategic business analysis outputs to VBCVM key stakeholders and directly to the Intelligent Selling Capability Squad.The Senior Specialist: VBCVM Intelligent Selling Capability maximizes the effectiveness of the Product Owner and CVM Leaders by supporting the creation of user...


  • Midrand, Gauteng, South Africa Optimal Growth Technologies Full time

    Drive the 2025 HR Services transformation roadmap Codefining the transformation of the HR Operations function to be fitfor- future and support the business to become a leading Technology Company Delivery of radical simplified HR processes to drive optimization Identify & analyse opportunities for automation, then execute the development of HR process...


  • Midrand, Gauteng, South Africa WSP Africa Full time

    Job DescriptionWSP is seeking a Senior Civil Design Engineer to join the Water Infrastructure and Design Division within the Mine Engineering Business Unit. This person will be responsible for the design, drawing and construction monitoring of infrastructure projects.Duties and Responsibilities:Design, drawing and construction monitoring of infrastructure...

  • Technical Specialist

    2 weeks ago


    Midrand, Gauteng, South Africa Jurumani Solutions Full time

    As the Business/Technical Specialist (Technical Product Engineering team), you will work closely with business partners, vendors, Product Managers, Business Analysts, Technical Analysts / Specialists, and IT Representatives to define and deliver effective / optimised business and product/service solutions for the Business.You will be an integral member of...


  • Midrand, Gauteng, South Africa Liquid Tech (Pty) Ltd. Full time

    Role PurposeAssist Account Manager in there vertical segments in all Liquid C2 to identify, scope, present and sell complex Cloud and Cybersecurity solutions. Run customer-facing presentations on Liquid C2 products, services and propositions. Engage and develop C-level and senior management customer contacts in various roles - technical, commercial,...


  • Midrand, Gauteng, South Africa Network Contracting Full time

    Role purpose:Effectively focus on delivering the 2025 transformation agenda in conjunction with theEHOD: HR Services Group, functioning as part of the Leadership team across the Group HR Services teams across all Africa markets. Execute a fit-for-purpose HR Operations Strategy for Vodacom Group across Sub-Saharan Africa, in conjunction with the HR Services...