Technical Integrations Support Specialist

2 days ago

Cape Town, South Africa Flash Full time

**RESPONSIBILITIES**:
Develop and maintain data integration components such as SQL queries, stored procedures, data extraction and cleansing, and integration with system front end components

Work with the sales team to prioritize the integrations of various partners and communicate this priority with various stakeholders

Conducts planning, data collection, data cleansing and data linkage in preparation for analysis.

Reviews and documents current processes as part of gap or root cause analysis and input to improvement initiatives; identifies gaps that may be contributing to overall business and CX results. Reviews client documentation related to the initiative. Conducts assessments.

Create accounts and share the account details and information with partners along with API documentation

Provide support to the partners throughout the integration process by providing technical support and collaborating with Flash tech to answer questions from the partners

Working with QA to test the part site before taking the partner live on the Flash platform

Throughout this process it is important to keep the various stakeholders up to date on the status and progress of each partner.

May employ tools such as BI, speech analysis, text analysis, or other advanced analytic tools to develop insight.

Facilitates and conducts root cause analysis to determine the underlying drivers behind gaps. Root cause may include on site observation, interviews, and process documentation.

Contributes to analytic/engagement plan development based on analytic findings, metric performance, and client business needs.

Works with multiple teams of business practitioners to synthesize findings, develop solutions, assessments, and/or improvement recommendations and facilitate execution of initiatives.

Collaborates with customers and other stakeholders on improvement projects. Presents findings and solutions to internal and external client stakeholders.

**MINIMUM REQUIREMENTS**:
Previous experience in customer support or technology sales

Strong stakeholder management experience

Working exposure to internal and external APIs

Participating in requirements analysis and decomposition

Troubleshooting Documenting existing integrations

Interpersonal skills

**SKILLS & ATTRIBUTES**:
Logical and dependable

Detail orientated

Able to build and maintain relationships

Proactive - capable of identifying, embracing and initiating change

Able to work under pressure

Outcome focused

Ability to prioritize and complete tasks

Persistent and accountable

Able to meet deadlines Strong Problem
- solving skills

Good communication skills

LI-AT1

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