Pharmacy Administrative Assistant

7 months ago

East London, South Africa Prudent HR Solutions Full time

**Key Responsibilities**:

- **Record Keeping**: Maintain accurate records of prescriptions, inventory, and patient information using electronic systems and paper files as necessary.
- **Inventory Management**: Assist with inventory control processes, including ordering and restocking pharmaceutical supplies, monitoring expiration dates, and managing medication returns.
- **Billing and Insurance**: Process insurance claims, verify patient insurance coverage, and assist with billing procedures to ensure timely and accurate reimbursement.
- **Customer Service**: Provide friendly and professional customer service by answering phones, responding to inquiries, and assisting patients with prescription pickups and inquiries.
- **Data Entry**: Enter prescription orders, patient information, and other data into pharmacy management software with precision and attention to detail.
- **Debt Collecting**: Calling customers with outstanding accounts and ensuring payment is arranged or a payment plan is implemented.
- **Compliance**: Adhere to all pharmacy regulations and policies to ensure sensitive information remains private and is not misplaced.
- **Support Pharmacists and Technicians**: Collaborate with pharmacists and pharmacy technicians to handle administrative tasks, and maintain a clean and organized workspace.
- **Administrative Assistance**: Assist with general administrative tasks such as filing paperwork, scheduling appointments, and coordinating meetings as needed.

**Qualifications**:

- Matric or equivalent required; additional education or certification in pharmacy technology or administration advantageous.
- Proven experience in an administrative role, preferably in a pharmacy or healthcare setting.
- Excellent organizational skills and attention to detail.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Exceptional communication and interpersonal skills.
- Ability to maintain confidentiality and handle sensitive information with discretion.

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