Hotel Reservationist

5 months ago


Cape Town, South Africa HotelJobs.co.za Full time

**Requirements**:

- Matric or Grade 12 qualification
- Hotel School Diploma or other relevant tertiary qualification
- Dealing with all incoming inquiries for accommodation, checking availability, rates, profiles &, etc,
- Thereafter to then process and confirm these reservations
- Dealing with all correspondence or communications with regard to both Individual and group reservations.
- Ensuring payments are received on or before their due dates as set out by the hotel terms and conditions
- Ensuring all rooming lists are received and entered correctly on the PMS
- Handing over all the relevant correspondence to Front Office
- Maintaining GUEST history records as well as VIP profile list (company details, designations, etc.)
- Responsible for adherence to laid down procedures and standards, in order to achieve the highest possible occupancies & average room rates.
- Effective filing & carrying out of additional duties, as requested by the Departmental Head.
- Must have hotel reservations experience within a 4 / 5* hotel and/or lodge
- Must have worked with Opera
- Basic understanding of revenue management required
- Excellent communication skills & PC literacy
- Knowledge of GDS operating systems and Website Extranets
- Strong sales acumen and proven track record
- Be willing to work a 5-day week including rotational weekends


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