Hotel Reservationist

2 months ago


Stellenbosch Western Cape, South Africa HotelJobs.co.za Full time

**About**: Our Hospitality client is a world-class destination offering culture, cuisine, golf and entertainment.

**Position Overview**: Are you organized, customer-focused, and passionate about delivering top-notch service? Join [Insert Hotel Name] as a **Hotel Reservationist**, where you’ll play a vital role in ensuring our guests have a seamless booking experience from start to finish.

**Key Responsibilities**:

- Answer and direct all incoming calls efficiently and professionally.
- Assist guests with queries, reservations, and requests over the phone.
- Coordinate with various hotel departments (housekeeping, room service, maintenance) to ensure guest requests are fulfilled in a timely manner.
- Handle emergency calls and communicate effectively with relevant personnel.
- Provide information about the hotel’s services, facilities, and local attractions.
- Log and relay messages accurately to guests and hotel staff.
- Maintain knowledge of room availability and booking statuses.
- Ensure all phone communications follow the hotel's standards for etiquette and professionalism.

**Requirements**:

- Excellent verbal communication and listening skills.
- Previous experience in a customer service or switchboard role is preferred but not essential.
- Ability to handle multiple phone lines and prioritize tasks in a busy environment.
- Polite, patient, and service-oriented with a positive attitude.
- Strong organizational skills and attention to detail.
- Comfortable working with basic computer systems and switchboard software.
- Ability to remain calm and efficient in emergency situations.

**If you're passionate about hospitality and enjoy helping guests create memorable experiences, we'd love to hear from you


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