User Experience Writer D
2 weeks ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- The objective of this role is to work as a liaison amongst stakeholders in order to elicit, analyse, communicate, validate and implement template & document generation requirements for new or changes to business processes.**experience and qualifications**:
- Certification or training in Business Analysis ORCertification or training in Information and Knowledge Management or related topics (e.g. Metadata, Imaging, etc.)
- Minimum 2 years of experience as a business and/or content analyst
- Minimum 2 years of experience within the Content and/or Document Management domain
- Exposure to consulting methodologies, project management framework, and system implementation lifecycle
- Experience in Content and/or Document Management product suites, e.g. Microsoft SharePoint, EMC suite of products, etc**additional requirements**:
**responsibilities**:
- Identify business process improvements (Cost Savings or efficiency improvements).
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions.
- Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
- Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders.
- Create content lifecycle, including the establishment of corporate standards and guidelines for the sourcing, management, archival and retention periods of content by Involvement content management lifecycle, editorial, production and publication processes.
- Responsible for specific forms and templates owned and/or managed by the business unit by drafting and maintenance of forms and templates owned and/or managed by the business. The team must keep abreast of business requirements, understanding customer needs and the ways in which the unified content strategy can support those needs.
- Create, maintain and ensure implementation of standards for messaging, tone and style of content created or managed for publication by ensuring quality control of content, which includes compliance with content-related policies (including spelling, grammar, currency, appropriateness for audience and setting these standards).
- Keeping abreast of business requirements, understanding customer needs and the ways in which the content strategy can support those needs.
- Design and implement metadata by providing guidance to authors on content in the various. Business Units, proof reading and self editing, correcting factual and language errors and looking out for inconsistencies, contradictions and repetitions and ensure conducts usability and applicability reviews of certain template and forms content.
- Manage personal development to increase own skills and competencies.
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