Documentation Writer Senior

3 weeks ago

Cape Town, South Africa CSG Full time

The Senior Documentation Writer develops release-related deliverables for the projects that CSG assigns to each release, both core releases and project implementations. A Senior Documentation Writer maintains the following deliverables: release previews, bulletins, user guides, job aids and release update summaries. The Senior Documentation Writer is responsible for maintaining quality deliverables by developing deliverables in line with the department’s style and writing processes. The writer maintains the technical quality of the deliverables by working with the Analysis and Development teams to ensure the content is reviewed by a Subject Matter Expert (SME). The deliverables supported by a Senior Documentation Writer are published between 90-days before a release up to the week before the release date.
- Create and maintain end-user technical content including software product documentation and release communications, online help, and other client communications with mínimal supervision
- Analyze technical specifications and designs with a high degree of proficiency and mínimal direction, and translate that technical information into content appropriate for an end-user audience with mínimal direction
- Write to technical specifications, document design requirements, and department style guide standards, consistently showing mastery of department style guide standards
- Consistently use department template to format technical content according to department standards, consistently showing mastery of department formatting standards
- Prepare source files for edit, SME review, and publication according to department procedures
- Successfully manage multiple projects with a high degree of proficiency, adhering to project plan specifications; update project database throughout life of project
- Promote positive teamwork and department participation in line with department and company goals and initiatives
- Mentor content developers in department standards, style, and processes
- Lead department initiatives
- Develop and present information to the department on an annual basis, as well as to management when necessary
- Provide managerial support as needed
- Perform additional tasks as needed

Project research in preparation of releases or project implementations

Content development for release previews, bulletins, user guides, or job aids

Style and formatting considerations

Editing, QA, SME, and publication groundwork

Mentoring responsibilities

Department side projects

Other duties as assigned

Location(s):
ZA.Cape Town.Office

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