Service Foreman

1 week ago

Rustenburg, South Africa Motus Corporation Full time

Develop and implement a staff resource plan in response to the needs of the workshop
- Manage and record staff leave, training and other “non-billable” time correctly in order to minimise the impact on productivity and revenues - in conjunction with the Workshop Manager
- Motivate team members using appropriate and approved methods to produce their best results
- Ensure efficient and correct “loading” of workshop hours
- Load workshop according to productive and available staff
- Ensure that CSI is always consistently above Group minimum standard
- Discuss and S-CSI results and potential action Plans
- Develop and commit to relevant labour sales and profit targets in relation to the Workshop
- Always manage and monitor labour sales and workshop profitability
- Conduct effective Workshop Planning
- Control workshop productivity (i.e. hours worked / hours sold) and efficiency (i.e. flat rate time with actual time
- Review all allocating hours clocked on all job cards to hours sold (i.e. profitability)
- Assist TIPS Champion with unresolved technical problem (if unresolved)
- Assist and guide technical staff throughout technical problem identifying stages
- Implement future corrective actions plans to various technical problems
- Monitor and communicate staff target achievements and implement corrective action plans
- Assist technicians with unresolved technical problem (if unresolved)
- Ensure customer is informed off all work done on vehicle via Service Advisor
- Maintain and monitor Productivity reports

**Position Overview**:
**Specific Role Responsibilities**:

- Maintain a database recording the mechanics/ technicians time and efficiency analysis
- Assist technical staff with problems and facilitate on the job training
- Ensure that warranty work is done in accordance with MPC standard warranty policies and procedures
- Ensure that all sundries and controlled wastages of consumables are minimized
- Plan staff leave, training and other “non-productive” times efficiently in order to minimize negative effects on productivity
- Ensure customer needs are attended to and actioned according to agreed deadlines and quality standards
- Monitor and maintain technology and ensure maximum access.
- Improve and maintain customer service index percentages to agreed standards
- Pre-write job cards if necessary
- Liaise with the Parts Department regularly and according to agreed processes to ensure timeous availability of parts
- Ensure that all relevant MPC core standards are always adhered to
- Ensure that correct technical information is available and used by Technicians
- Ensure that all information in the WIS and Star Diagnosis are always up-to-date and accurate
- Ensure all specialized workshop equipment is in workable condition (i.e. diagnostic testers, lifts, special tools, complete toolboxes etc
- Always ensure neat and tidy workshop space
- Ensure all relevant soft/hard copy documents are filed accurately for easy accessibility
- Ensure compliance to Mercedes SA’s CI (corporate identity) guidelines within department
- Discuss all Mercedes SA bulletins, workshop comebacks and escalated technical problems

**Qualifications and Experience**:

- Matric
- Three-year experience on Repair and servicing of vehicles
- Clear Criminal Record
- A Valid Driver’s License C1, EC will be an added advantage
- Technician Qualification
- At least 2-3 years Technical Experience

**Skills and Personal Attributes**:

- Ability to install and administer computer hardware, software and networks
- Excellent analytical problem-solving skills
- Decision-making skills
- Effective verbal, written, presentation, and listening communication skills
- Computer skills including the ability to operate computerised accounting spreadsheet, word processing, graphics and website development programmes at a highly proficient level
- Stress management skills
- Time management skills
- Customer orientated
- Interpersonal skills
- Ability to work in a team as well as independently
- Customer orientated
- Ability to handle confidential matters, set priorities, work well under pressure with attention to detail
- Articulate and diligent
- Planning & Organising
- Delivering Results & Meeting Customer Expectations
- Leading & Supervising
- Following Instructions & Procedures
- Coping with Pressure & Setbacks
- Adapting & Responding to Change
- Achieving Personal Work Goals & Objectives
- Deciding & Initiating Action

  • Vacant Workshop Foreman

    2 months ago

    Rustenburg, South Africa Black7 Recruitment Full time

    **VACANT WORKSHOP FOREMAN** If you consider yourself to be a talented Foreman this unique opportunity is for you. A dynamic motor dealership group with 27 Dealerships in 6 Provinces and has this vacancy in our Rustenburg Dealer - North West Province. **Duties / Responsibilities** - Provide an excellent service by understanding the customer needs /...

  • Vacant Workshop Foreman

    2 weeks ago

    Rustenburg, North-West, South Africa Black7 Recruitment Full time

    VACANT WORKSHOP FOREMANIf you consider yourself to be a talented Foreman this unique opportunity is for you.A dynamic motor dealership group with 27 Dealerships in 6Provinces and has this vacancy in our Rustenburg Dealer - North West Province.Duties / Responsibilities Provide an excellent service by understanding the customer needs / requirements and ensure...

  • Installation Foreman

    2 months ago

    Rustenburg, South Africa Pro Personnel Full time

    Our client in Rustenburg in need of a Installation Foreman. - Must have **OWN** transport - Must be in possession of a valid driver's license - No criminal record - Must know the mining areas around Rustenburg very well - Must be able to handle pressure and to planning accordingly - Excellent communication skills and customer service is required - For more...

  • Field Service Foreman

    2 weeks ago

    Rustenburg, North-West, South Africa Unique Personnel Full time

    Job Number 68805Job Type PermanentJob Title Field Service ForemanComputer Skills MS WordIndustry ManufacturingCity RustenburgProvince North West To increase the customer sales base/market share To increase spare parts sales and service volumes and set and attain sales targets/budgets To provide an efficient and technically competent service to all customers....

  • Workshop Foreman/ Manager

    2 weeks ago

    Rustenburg, South Africa Pro Personnel Full time

    Passionate about automotive excellence? Our Client, specializing in servicing and repairing Volkswagen vehicles, among others are currently seeking a Workshop Foreman/Manager to lead their dedicated team. **Requirements**: - At lease 3-4 years experience in a Snr/Supervisory role within the Automative Servicing industry - Automative trade experience -...

  • Workshop Foreman/ Manager

    2 weeks ago

    Rustenburg, North-West, South Africa Pro Personnel Full time

    Passionate about automotive excellence? Our Client, specializing in servicing and repairing Volkswagen vehicles, among others are currently seeking a Workshop Foreman/Manager to lead their dedicated team.Requirements: At lease 34 years experience in a Snr/Supervisory role within the Automative Servicing industry Automative trade experience Proficiency in...

  • Field Service Foreman

    4 weeks ago

    Rustenburg, North West, South Africa Unique Personnel Full time

    **Job Number** - 68805 **Job Type** - Permanent **Job Title** - Field Service Foreman **Computer Skills** - MS Word **Industry** - Manufacturing **City** - Rustenburg **Province** - North West - To increase the customer sales base/market share - To increase spare parts sales and service volumes and set and attain sales targets/budgets - To provide an...

  • Specialist: Technician

    3 weeks ago

    Rustenburg, South Africa Motus Corporation Full time

    Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate - Establish parts required for service/repair to be performed and ensured correct parts are ordered - Report to Service Foreman promptly on any additional work required - Obtain authorization prior to carrying out any additional work - Advise Management prior...

  • Specialist: Technician

    1 week ago

    Rustenburg, South Africa Motus Corporation Full time

    Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate - Establish parts required for service/repair to be performed and ensured correct parts are ordered - Report to Service Foreman promptly on any additional work required - Obtain authorization prior to carrying out any additional work - Advise Management prior...

  • Specialist: Technician

    2 months ago

    Rustenburg, South Africa Motus Corporation Full time

    Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate - Establish parts required for service/repair to be performed and ensured correct parts are ordered - Report to Service Foreman promptly on any additional work required - Obtain authorization prior to carrying out any additional work - Advise Management prior...

  • Specialist: Technician

    2 days ago

    Rustenburg, South Africa Motus Corporation Full time

    Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate - Establish parts required for service/repair to be performed and ensured correct parts are ordered - Report to Service Foreman promptly on any additional work required - Obtain authorization prior to carrying out any additional work - Advise Management prior...

  • Specialist: Technician

    2 days ago

    Rustenburg, South Africa Motus Corporation Full time

    Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate - Establish parts required for service/repair to be performed and ensured correct parts are ordered - Report to Service Foreman promptly on any additional work required - Obtain authorization prior to carrying out any additional work - Advise Management prior...

  • Administrator: Service Advisor maemo Motors

    1 week ago

    Rustenburg, South Africa Motus Corporation Full time

    Receive customer telephone calls to book an appointment. Gather and ensure the accuracy of customer and vehicle details. Document customer concerns / vehicle symptoms accurately in the workshop order form. Define the scope and type of work to be performed accurately Co-ordinate and clarify the method and place of reception and hand-over of the vehicle...

  • Service Advisor Position Maemo Motors Commercial

    1 week ago

    Rustenburg, South Africa Motus Corporation Full time

    Receive customer telephone calls to book an appointment. Gather and ensure the accuracy of customer and vehicle details. Document customer concerns / vehicle symptoms accurately in the workshop order form. Define the scope and type of work to be performed accurately Co-ordinate and clarify the method and place of reception and hand-over of the vehicle...

  • Administrator: Service Advisor maemo Motors

    2 weeks ago

    Rustenburg, North-West, South Africa Motus Corporation Full time

    Receive customer telephone calls to book an appointment.Gather and ensure the accuracy of customer and vehicle details.Document customer concerns / vehicle symptoms accurately in the workshop order form. Define the scope and type of work to be performed accuratelyCo-ordinate and clarify the method and place of reception and hand-over of the vehicle with the...

  • General Engineering Supervisor

    3 weeks ago

    Rustenburg, South Africa Mass Staffing Projects Full time

    **Job Information** - Location- Mining Jobs in Rustenberg- Salary- R900k - R850k- Job Type- Permanent- Education- Valid Trade Test Certificate Qualification- Experience- 10 years experience- Reference- GES1706TM- - mining.jobs(at)staffingprojects.co.za- Fax- 0867182242Our client based in Rustenburg urgently requires the services of a skilled and experienced...

  • Senior Foreman Mechanical Surface

    1 week ago

    Rustenburg, South Africa De Beers Group of Companies Full time

    Company Description - Come and join this dedicated team as Senior Foreman Mechanical Surface, where you will be managing the discipline of engineering supervisory, budget and technical service. Compliance to operating relevant procedure Work instructions, MHSA compliance, and GTS-group technical standards. Coordinate special projects and shutdowns Manage PM...

  • Specialist: Technician

    2 weeks ago

    Rustenburg, North-West, South Africa Motus Corporation Full time

    Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate Establish parts required for service/repair to be performed and ensured correct parts are ordered Report to Service Foreman promptly on any additional work required Obtain authorization prior to carrying out any additional work Advise Management prior to...

  • Specialist: Technician

    2 weeks ago

    Rustenburg, North-West, South Africa Motus Corporation Full time

    Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate Establish parts required for service/repair to be performed and ensured correct parts are ordered Report to Service Foreman promptly on any additional work required Obtain authorization prior to carrying out any additional work Advise Management prior to...

  • Specialist: Technician

    2 weeks ago

    Rustenburg, North-West, South Africa Motus Corporation Full time

    Repair and servicing of vehicles according to dealer/distributor standards and within the flat rate Establish parts required for service/repair to be performed and ensured correct parts are ordered Report to Service Foreman promptly on any additional work required Obtain authorization prior to carrying out any additional work Advise Management prior to...