Community Operations Manager

3 weeks ago

Durban, South Africa Fidelity Services Group Full time

**Community Operations Manager**

**Region**:Durban South**

**Direct Report**:Branch Manager**

**Indirect Report: Regional Operations Manager**

**Overall Purpose of the Job**: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within the branch. The incumbent will be responsible for all operational managerial functions within the branch, including but not limited to the following:
**Minimum Requirements**
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate - (existing or to be obtained on appointment)

**Duties & Responsibilities**

**Pro-active Strategy**
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.

**SAPS Involvement**
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.

**Customer Service**
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.

**Staff Training**
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff - training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.

**Marketing Alignment**
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.

**General**
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:

- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals

  • Agricultural Operations Manager

    1 month ago

    Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    We are seeking an experienced Crop Production Specialist to join our team at Farm Manager SA. The successful candidate will be responsible for managing the cropping and mechanical operations of our farms.Key Responsibilities:Agricultural ManagementMinimum 4 years of management experience in agriculture, preferably with a degree or diploma in a related...

  • Retail Store Operations Manager

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Agrimark Operations Limited Full time

    About Agrimark Operations LimitedWe are a growth-focused business and subsidiary of KAL Group Ltd, proudly listed on the Johannesburg Stock Exchange (JSE). With over 100 locations across South Africa and a growing e-commerce presence, we offer high-quality farming supplies, solutions, and retail products to a diverse customer base.

  • Agricultural Operations Manager

    1 month ago

    Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Job Title: Agricultural Operations ManagerJob Summary:We are seeking an experienced Agricultural Operations Manager to join our team at Farm Manager SA. The successful candidate will be responsible for managing the day-to-day operations of our maize harvesting and planting activities.Key Responsibilities:Manage and supervise a team of agricultural...

  • Agricultural Operations Director

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Job SummaryWe are seeking an experienced Agricultural Operations Director to oversee the day-to-day operations of our farm.About Farm Manager SAFarm Manager SA is a leading agricultural company dedicated to providing high-quality produce to our customers.Key ResponsibilitiesOversee all aspects of farm operations, including crop management, livestock...

  • Community Operations Manager- Durban North

    6 months ago

    Durban, South Africa Fidelity Services Group Full time

    **Vacancy**:Community Operations Manager** **Region**:(Durban North)** **Direct Report**:Branch Manager** **Indirect Report: Regional Operations Manager** **Overall Purpose of the Job**: The Community Operations Manager is to assist the Branch Manager with growth (OI, customers, attrition etc.) and the deployment of the local community strategy within...

  • Agricultural Operations Specialist

    1 month ago

    Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Farm Manager SA: Key ResponsibilitiesWe are seeking a highly skilled Farming Enterprise Manager to oversee the day-to-day operations of our farm.Key ResponsibilitiesAgricultural ExperienceMinimum of 5 years of experience in agriculture, with a strong background in farm managementEducation and QualificationsDiploma or degree in agriculture advantageousSkills...

  • Community Operations Manager

    2 weeks ago

    Durban, South Africa Fidelity Services Group Full time

    Job title : Community Operations Manager - Durban SouthJob Location : KwaZulu-Natal, DurbanDeadline : December 30, 2024Quick Recommended Links Jobs by Location Job by industries Minimum Requirements Senior Certificate or equivalent Post matric qualification in General Management advantageous. 3 years’ minimum experience, at Mid-Management level. Grade B...

  • Community Operations Manager

    2 weeks ago

    Durban, South Africa Fidelity Services Group Full time

    Job title : Community Operations Manager - Durban South Job Location : KwaZulu-Natal, Durban Deadline : December 30, 2024 Quick Recommended Links Jobs by Location Job by industries Minimum Requirements Senior Certificate or equivalent Post matric qualification in General Management advantageous. 3 years’ minimum experience, at...

  • Internal IT Audit Manager

    4 months ago

    Durban, South Africa Games Global Operations Limited Full time

    Overview: Support the Director of Global Internal Audit in the development of the company’s annual Internal Audit Plan with a focus on IT audits; managing and supporting staff to plan and conduct internal audits; perform reviews to identify control deficiencies and areas of improvement; provide support to control owners; assist with liaison and...

  • Agricultural Operations Supervisor

    3 weeks ago

    Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Job SummaryWe are seeking an experienced Agricultural Operations Supervisor to lead our team in crop management and harvesting.

  • Agricultural Operations Coordinator

    6 days ago

    Durban, KwaZulu-Natal, South Africa Farm Manager SA Full time

    Are you an experienced agriculture professional looking for a new challenge? Farm Manager SA is seeking a skilled Farm Assistant to join our team!We are offering a competitive salary of R250,000 per annum, plus benefits.About the RoleThe successful candidate will be responsible for assisting the farm manager in the day-to-day operations of the farm. This...

  • Technical Project Manager Level 2

    4 months ago

    Durban, South Africa Games Global Operations Limited Full time

    Overview: Aurum is looking for a Project Manager who enjoys taking ownership, has a keen eye for detail, loves to solve problems, is process oriented, and has a hunger for constant improvement. Project responsibilities will include successful planning, managing workflows, implementation, follow ups, end-to-end delivery on medium to high complexity projects,...

  • Technical Project Manager Level 1

    2 months ago

    Durban, South Africa Games Global Operations Limited Full time

    Overview: Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby. We are on the lookout for a Technical Project Manager Level 1 to join one of...

  • Communications Manager

    6 months ago

    Durban, South Africa THINK Full time

    THINK is a non-profit organization dedicated to improving the lives of those vulnerable populations worldwide. As a health delivery and research organisation, THINK engages with the local community, government consortia, and international funders to provide care and carry out cutting-edge clinical research that has already contributed to changing treatment...

  • Community Manager

    2 months ago

    Durban, South Africa Jobted ZA C2 Full time

    Responsibilities: - Manage and engage with faceless social media accounts on LinkedIn - Comment on posts, respond to messages and inquiries professionally, and build relationships with audiences - Report directly to Brand Managers and collaborate on account strategy - Manage both client accounts (real people) and faceless profiles, ensuring the tone aligns...

  • Community Manager

    2 months ago

    Durban, South Africa Sandi Crowther Recruitment Full time

    Responsibilities:Manage and engage with faceless social media accounts on LinkedInComment on posts, respond to messages and inquiries professionally, and build relationships with audiencesReport directly to Brand Managers and collaborate on account strategyManage both client accounts (real people) and faceless profiles, ensuring the tone aligns with the...

  • Community Manager

    2 months ago

    Durban, South Africa Sandi Crowther Recruitment Full time

    Responsibilities: Manage and engage with faceless social media accounts on LinkedIn Comment on posts, respond to messages and inquiries professionally, and build relationships with audiences Report directly to Brand Managers and collaborate on account strategy Manage both client accounts (real people) and faceless profiles, ensuring the tone aligns with...

  • Senior Application Services Manager

    1 month ago

    Durban, South Africa Games Global Operations Limited Full time

    Overview: **Responsibilities**: - Provide leadership, vision, and direction to the team and function of Application Services with a goal of ensuring our tools work in a global context. - Develop and control the annual operating and capital expenditure budget to ensure it is consistent with the strategic objectives and aligned to the plan. - Implement and...

  • Senior Project Manager

    3 weeks ago

    Durban, South Africa Games Global Operations Limited Full time

    Overview: Are you a visionary **Senior Project Manager** who thrives on leading complex, high-profile software projects from start to finish? Do you want to work with cutting edge teams, drive large-scale initiatives, and shape the future of an industry-leading organisation? If you're a strategic thinker with a passion for delivering excellence, we want you...

  • Marketing and Communications Manager

    6 months ago

    Durban, South Africa Lead HR Consulting Full time

    **JOB PURPOSE** The Marketing and Communications Manager is responsible for the management and administration of the Brand Management and Public Relations component of the Marketing Division. The incumbent will oversee the development and implementation of the Marketing Strategy for the firm, defining and maintaining the company’s marketing...