Team Leader

1 day ago


Claremont, South Africa WNS Global Services Full time

Company Description
**WNS Global Services Inc.** (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. Globally, the group’s over 41,000+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US.

**WNS South Africa** has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.

**Why join us?**

We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

**Job Description**:
We are looking for **professional, high performance individuals**, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through, effective management of people, metrics and projects, with the objective of generating and the retention of business and revenue, through continuous improvement.

**Key Responsibilities Areas**:
**People**
- To engage and support staff to achieve all KPI’s, through effective coaching, performance management, and to develop career progression through internal development programmes.

**Stakeholder Management**
- To ensure successful delivery of any project, programme or activity by engaging with an individual, group or organisation that will be affected by a programme.

**Analytical**
- To practice due diligence when interpreting and reporting of data, as well as to improve team performance and processes through insights which supports the overarching objective of a customer centric environment.

**Financials**
- To maintain productivity by ensuring all staff adhere to schedules while managing IR and payroll queries efficiently.

**Experience, Knowledge, Skills and Attributes Required**:

- A proven track record of delivering against client, customer and business outcomes
- 2 years’ experience working within an insurance environment
- More than 2 years’ experience working in a management role
- Experience in the BPO/contact center environment will be beneficial

**Behavioural Traits Required**
- Communication and written skills
- Problem solving
- Analytical Thinking
- Conflict Management
- Strategic Thinking
- Time Management

**Qualifications**:
**Qualifications**
- Grade 12/Matric
- Tertiary qualification in management will be beneficial

Additional Information
**Job-Related Knowledge, Competencies & Skills Required**
- HR Process Knowledge
- Stakeholder Management
- Report writing
- Sound working knowledge of the latest Microsoft packages (Word, Excel, PowerPoint & Outlook)
- Management skills
- Good understanding of the BPO industry

**Additional Information**

**Afternoon and night shifts - Monday to Sunday (rotational shifts)


  • Sales Team Leader

    4 days ago


    Claremont, South Africa Lexdan Select Full time

    Lexdan Select is assisting a transport & distribution company in the logistics market with their search for a Sales Team Leader, based in Cape Town **Requirements**: - 5+ years experience - Experience managing a sales team - Good understanding of the sales cycle - Proven track record in sales role - Sales experience in a call centre environment is...


  • Claremont, South Africa YMA Consulting Full time

    YMA consulting a well established Debt Counselling call center seeks to employ an innovative, professional Team Leader **Job Description**: Assist the Floor Manager to maintain company standard and protocols on our sales floor. To assume full responsibility, management and control of all sales consultants Working alongside our Trainer to upskill, coach,...


  • Claremont, South Africa AGTC LtdLaura James Full time

    **Team Leader - Marketing & E-Commerce Team Leader** As a Team Leader, you will be responsible for guiding the team in executing innovative marketing & e-commerce strategies across various platforms. You will need strong leadership skills, a collaborative mindset and the ability to drive brand growth and engagement while maintaining Laura James' unique tone...


  • Claremont, South Africa AGTC LtdLaura James Full time

    **Customer Service Team Leader SA** Are you a high - performer with the track record of building successful Customer Service teams ? If so...we are looking for a dedicated and forward-thinking **Weekend Customer Service Team Leader** ( Friday, Saturday, Sunday and Monday) to help leading our South African customer service team supporting our UK furniture...


  • Claremont, South Africa Debtabate Full time

    **We’re Hiring: Debt Review Sales Team Leader** **Company**: Debtabate **Location**: Claremont, Cape Town **Job Type**: Full-Time **About the Role** Are you an experienced sales leader with a background in **debt review**? Join our team as a **Sales Team Leader** and play a pivotal role in driving performance, mentoring a dynamic sales team, and...

  • Voip Team Leader

    7 months ago


    Claremont, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 7895 NB **Consultant**: Nine Broodryk Driving high NPS for team Ensuring team members achieving their daily KPIs and providing support. Addressing all team issues and concerns daily Liaising with suppliers weekly or for escalations Ensuring that faults raised are within SLA Escalating failed processes or Automation to Dev Managing and...

  • Tax Team Leader

    4 days ago


    Claremont, South Africa Conova Full time

    **Responsibilities**: **People**: - Recruit and retain productive staff who adapt well to the ID Register culture. - Monitor and maximize the productivity of Tax Team staff. - Ensure that all staff are working within the specified processes. - Interact with clients, lawyers, investors and administrators effectively and professionally. - Work with the...


  • Claremont, South Africa Rentokil Initial Full time

    The Accounts Receivable Team Leader is responsible for maintaining a realistically low incidence of Bad debt by effectively managing the monthly collections target. The incumbent is responsible for all activities related to the day to day operation and related KPI’s of their team. He/She maintains and approves statistics and schedules for all staff,...

  • Admin Controller

    1 week ago


    Claremont, South Africa The Foschini Group Full time

    **Job ID**:17197**Position Type**:Full-Time**Job Function**:Retail Stores**Workplace Type**:Stores**Division**:TFG Home Division**Province**:Western Cape**Location**:Cape Town South**Suburb**:Claremont (Claremont)Position Description: We are currently recruiting for various leadership roles (Store, Admin, Furniture Leaders) Must... Love people, Making...

  • Store Manager

    7 months ago


    Claremont, South Africa The Foschini Group Full time

    **Job ID**:17808**Position Type**:Full-Time**Job Function**:Store Management & Field**Workplace Type**:Stores**Division**:TFG Home Division**Province**:Western Cape**Location**:Cape Town South**Suburb**:Claremont (Claremont)Position Description: We are currently recruiting for a Store Manager. Must... Love people, Making people feel at home, Believe in...


  • Claremont, South Africa Jenman African Safaris Full time

    Must have 5+ years of experience in sales for FIT/groups bookings with agents and direct clients, developing packages, offering sales advice within a SADC tour operator setting; excellent destination knowledge, sales skills, understanding of reservations systems. Some team leader experience advantageous. **Salary**: Up to R20,000.00 per month Ability to...


  • Claremont, South Africa Kurtosys Full time

    **ABOUT US**: Kurtosys provides asset and wealth managers with a data and content publication platform that enables the construction and distribution of critical sales, marketing, and client reporting materials. Founded in 2002, Kurtosys operates across three global offices. Underpinned by global ISO-27001 certification in information security management,...

  • Head of Sales

    7 months ago


    Claremont, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 9320 NB **Consultant**: Nine Broodryk Put in place the appropriate team structures, Standard Operating Procedures (SOPs), training material and target KPIs with incentives and fully document existing 4 sales channels.. Continually monitor call stats and lead/sales data to drive improvements in daily lead-sales conversion rates and maintain...

  • B2b Gtm Consultant

    7 months ago


    Claremont, South Africa Delta-v Full time

    Are you a recent graduate _who's had your first taste of the working world, _and you're now looking for a fast-paced environment where you’ll get to learn about FinTech and SaaS and work with leadership from international startups_? Here's an opportunity _to unlock your potential, get international exposure, forge a rewarding career in tech sales, and help...


  • Claremont, South Africa Exceed Recruitment and Human Resource Consultants Full time

    **Reference**: 7805 NB **Consultant**: Nine Broodryk Ensure the right team structures, processes and target KPIs are in place and continually review and fine-tune them to enable them to consistently provide great customer service. Maintain an obsessive focus on KPIs and Analytics and proactively and promptly respond to exceptions or alerts while also...


  • Claremont, South Africa PRR Recruitment Services Full time

    Settlements Administrator needed for a company based in Clairemont The Settlements Administrator sits within Operations department and reports directly to the Settlements Team leader. This role also works closely with the Corporate Actions & Events and Banking & Cash Settlements teams. Grade 12 or equivalent - Tertiary education preferable - 3+ years’...


  • Claremont, South Africa Century 21 Southern Suburbs Full time

    Rental Estate Rental Agent vacancy If you are wanting to further your career in property, with a worldwide leader in Real Estate, Century 21 Southern Suburbs based in Claremont, Cape town is looking for you to join their exciting and young team! We are an established property firm with a large property portfolio and great database, in the Southern Suburbs,...

  • Executive Assistant

    1 week ago


    Claremont, South Africa Quay 1 International Realty Full time

    We are looking for an individual that like our company, are young, dynamic, forward thinking and looking to be an industry leader. The company has created a hardworking culture with an emphasis on strong teamwork through a friendly atmosphere and environment. This position is for those looking to build a long-term career in Real Estate; the company is...

  • Senior Group Manager

    7 months ago


    Claremont, South Africa WNS Global Services Full time

    **Company Description** WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...


  • Claremont, South Africa Conova Full time

    Do you have 5 years experience in Fund Administration? Our client, based in Cape Town is looking to employ a Trade Operations Specialist to join their growing team. **Duties and Responsibilities**:** - Responsible for managing risk in the Trade Operations team activities by reviewing processes and ensuring that adequate controls are in place to mitigate...