Document Centre Administrator
6 months ago
Job Description
To provide a centralized fit for the processing function of all Client Account Opening and maintenance requests. The current function consists of a maker and checker function and the function is interchangeable as per delegation in the team or as and when required. To support front office teams with confirmations, settlements, and reconciliations across the various product sets.
Client requests and document queries
- Receive documentation request from client or internal stakeholder
- Analyze client request
- Identify client need, including documentation requirements
- Pre-populate and send relevant documentation to client for completion
- Vet documentation for correctness
- Execute request and provide feedback to client
- Identify and suggest opportunities for process efficiencies and refer to Client Service team
Documentation Management
- Scan and index verified and validated documentation
- Ensure that most updated documentation is recorded, and outdated documentation are archived
Risk Mitigation
- Process documentation
- Interpret legal documentation for different types of entities for request resolution Verify that all documentation is correct
- Validate documentation received against what exists on record
- Adhere to banking rules and regulations
- Ensure documentation sign-off is in accordance with client requirements
- Take accountability for accuracy and error-free deliverables
Stakeholder relationship management
- Build and maintain professional working relationships with all stakeholders, displaying excellent abilities to initiate dialogue, listen, advise, influence and negotiate to achieve win-win outcomes.
- Initiate meetings with key stakeholders to track progress, manage expectations and ensure stakeholders’ requirements are delivered.
- Preserves relationships despite airing conflicting views and seeks mutual gains when addressing conflicts.
- Anticipates consequences and adapts problem solving based on continual feedback.
- Act speedily to resolve problems, queries and complaints.
- Adapt communication styles to meet the needs of different audiences.
Job Details
Application Closing Date
15/03/24
-
Document Centre Administrator
3 months ago
Johannesburg, South Africa FirstRand Full timeJob Description Hello Future Document Centre Administrator, RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us...
-
Documentation Centre Administrator-1
7 months ago
Johannesburg, South Africa FirstRand Full timeJob Description To provide a centralised fit for processing function of all legal documents for client support functions (opening, closing and maintenance) requests across product and channel support functions - Receive and analyse documentation request from client or internal stakeholder - Identify client need, including documentation and fit for...
-
Mid to Senior Level Data Centre Administrator
6 months ago
Johannesburg, South Africa Kontak Recruitment SA Full timeEdenvale, Johannesburg - Information Technology **Mid to Senior Level Data Centre Administrator (JB3787)** Edenvale, Johannesburg R40 - 45 000 CTC per month Permanent A dynamic and innovative organization in the technology sector are seeking a talented Data Centre Administrator to join our team. Located in Edenvale, our company is committed to providing...
-
Data Centre Systems Administrator
3 weeks ago
Johannesburg, Gauteng, South Africa Teraco Full timeAbout the RoleWe are seeking a highly skilled Data Centre Systems Administrator to join our team at Teraco. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centre monitoring systems.Key ResponsibilitiesData Centre Monitoring Systems Management: Configure and manage data centre monitoring systems...
-
Document Controller
6 months ago
Johannesburg, South Africa Minopex Full time**Introduction** This position will be based at Head Office in Woodmead **Description** The Document Controller will ensure the efficient management and safeguarding of documentation flow within the organisation (head office and O&M sites). This role is crucial for maintaining accurate, controlled, transmitted, and archived documentation to facilitate...
-
Contact Centre Agent
7 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71223 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...
-
Call Centre Agent
6 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 71850 **Job Type** - Permanent **Job Title** - Call Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents...
-
Contact Centre Agent
7 months ago
Johannesburg, South Africa Unique Personnel Full time**Job Number** - 72948 **Job Type** - Permanent **Job Title** - Contact Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg (CBD) **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the...
-
Monitoring Centre Lead
7 months ago
Johannesburg, South Africa Fidelity Services Group Full time**JOB DESCRIPTION** **DEPARTMENT**: MONITORING CENTRE **POSITION**: LEAD MONITORING CENTRE ASSOCIATE [MONITORING CENTRE SUPERVISOR (MCS)] **INCUMBENT**: **REPORTS TO**: *** MANAGER I, MONITORING CENTRE **SUBORDINATES**: MONITORING CENTRE ASSOCIATES **INTERNAL CLIENTS**: - Management - Operations functions - Residential Business - Commercial...
-
Service Call Centre Agent Johannesburg
7 months ago
Johannesburg, South Africa HotelJobs.co.za Full time**SERVICE CALL CENTRE AGENT - JOHANNESBURG - R12000 to R14000 based on experience and qualifications.** We are recruiting two motivated and detail-oriented SERVICE CALL CENTRE AGENTS to join a Catering Supply Company’s team in Johannesburg. The primary responsibilities of this role include handling call centre duties such as logging service calls, opening...
-
Service Centre Helpdesk Coordinator
3 months ago
Johannesburg, South Africa Eaton Full timeWe are seeking a dynamic and detail-oriented Service Centre Helpdesk Coordinator to join our team at Eaton's Electrical Business. In this role, you will be the backbone of our service operations, ensuring seamless scheduling, coordination, and customer satisfaction. If you thrive in a fast-paced environment and have a passion for problem-solving, this is the...
-
Junior Monitoring Centre Manager
7 months ago
Johannesburg, South Africa Fidelity Services Group Full timeAssisting the Senior Monitoring Centre Manager (HOD) to ensure the effective and smooth running of all aspects pertaining to the Monitoring Centre. Key Performance Areas: **Management**: - Ad-hoc attendance and inspection of parades - Ensuring the welfare of the staff - IR and EHS critical - Accountable for Training of Monitoring Centre personnel to...
-
Call Centre Supervisor
3 months ago
Johannesburg, South Africa Pink Elephant Full timeWe are seeking a skilled and dynamic Supervisor to oversee Call Centre operations and manage the INFOR EAM system's security and administration. This role requires a strong leader who can enhance call centre performance, drive process improvements, and effectively manage user access and data integrity within the INFOR EAM system. **Key...
-
Project Administrator
6 months ago
Johannesburg, South Africa Tipp Focus Full time**Objective of this Scope of Work** The main purpose of this position is to provide and perform general project administrative support functions to ensure the smooth running of Data Centre Strategy implementation; provide coordination services to the Project Manager, Workstream Leads and key Stakeholders. **Scope of Services Definition** **The scope will...
-
Media Centre Assistant
7 months ago
Johannesburg, South Africa ADvTECH Full time**The ADvTECH Schools Division leads the private sector in the field of education, contributing meaningfully towards the sustainable development of human capacity in South Africa.** **Responsibilities** - Ensure the media centre is neat and organised at all times - Control the organisation and management of library books - Control stock levels of media...
-
Call Centre Agent
4 months ago
Johannesburg, South Africa Ciazcon Consulting Full time**CALL CENTRE AGENT**: - Ciazcon Consulting- Published- September 5, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Answering incoming calls from...
-
Administrator
6 months ago
Johannesburg, South Africa Excellerate Full timePosition title : ADMINISTRATOR/RECEPTIONIST (SHOPPING CENTER) Position reports to : CENTRE MANAGEMENT Business Unit : PROPERTY MANAGEMENT **Main purpose / objective of the position**: To receive and handle walk-in clients and visitors and to answer switchboard in such a way that it projects a professional image of the centre. General administrative tasks...
-
Document Coordinator
2 weeks ago
Johannesburg, Gauteng, South Africa TalentCru Full timeJob Description:TalentCru seeks a highly organized Document Coordinator to manage our documentation processes. The ideal candidate will ensure all documents are properly stored, tracked, and distributed to relevant stakeholders.Key Responsibilities:Manage and maintain company documents, ensuring they are up-to-date, accessible, and properly stored throughout...
-
Consultant, VAF Sales Centre
2 months ago
Johannesburg, South Africa Standard Bank of South Africa Limited Full timeBusiness Segment: Business & Commercial Banking To execute vehicle and asset finance (VAF) sales opportunities for juristic and natural persons within agreed/chosen segments and channels, to achieve the desired targets and build and manage effective relationships, focusing on 'servicing to sell' to Call Centre, Branch, Relationship Banking, Internet...
-
Call Centre Manager
7 months ago
Johannesburg, South Africa HeadHunters Full time**Reference** - PE002318/LS**Location** - Gauteng, JHB - Eastern Suburbs**Salary Interval** - Monthly**Package** - None-negotiable**Description** **Our client in the **Manufacturing industry **is currently looking to employ** a Call Centre Manager based in Elandsfontein, Gauteng.** **A wonderful career opportunity awaits you.** **Requirements**: - Degree...