Service Call Centre Agent Johannesburg

4 weeks ago

Johannesburg, South Africa HotelJobs.co.za Full time

**SERVICE CALL CENTRE AGENT - JOHANNESBURG - R12000 to R14000 based on experience and qualifications.**

We are recruiting two motivated and detail-oriented SERVICE CALL CENTRE AGENTS to join a Catering Supply Company’s team in Johannesburg. The primary responsibilities of this role include handling call centre duties such as logging service calls, opening job cards, generating quotations, and managing administrative tasks related to service operations. Previous experience in a service environment with job card management is essential, along with strong Excel skills and system use proficiency. This position requires the ability to thrive in a high-volume and pressurised environment while multitasking effectively.

Key Responsibilities:

- Receive and log incoming service calls from customers, capturing accurate details and requirements.
- Open and manage job cards for service requests, ensuring all necessary information is recorded and documented.
- Generate quotations for service jobs based on established pricing and guidelines.
- Prepare and maintain reports related to service call volumes, job statuses, and customer inquiries.
- Liaise with technicians and field service teams to schedule and prioritize job assignments.
- Provide administrative support to the service department, including data entry, filing, and maintaining documentation.
- Ensure timely and accurate responses to customer queries and follow-up on outstanding issues.
- Collaborate with internal teams to resolve customer issues and meet service delivery objectives.

Key Requirements:

- Previous experience in a service call centre or administrative role within a service-oriented industry.
- Proficiency in Microsoft Excel, including the ability to use formulas, create spreadsheets, and analyze data.
- Strong system knowledge and comfort with learning and using new software tools.
- Excellent communication skills and customer service orientation.
- Ability to work efficiently in a fast-paced, high-pressure environment.
- Strong attention to detail and accuracy in data entry and record-keeping.

If you meet the requirements and are ready to take on a challenging and rewarding role in a service call centre environment, please submit your updated CV in WORD together with a recent head and shoulders photo of yourself, 2 recent references and current salary.

  • Call Centre Agent – Johannesburg

    2 weeks ago

    Johannesburg, Gauteng, South Africa Freerecruit Full time

    Call Centre Agent – Johannesburg, South AfricaMust be fluent in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise. Work on Syspro. Compile accurate, informative reporting.The post Call Centre Agent –...

  • Call Centre Agent – Johannesburg

    2 weeks ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, , South Africa FreeRecruit Full time

    Call Centre Agent – Johannesburg, South Africa Must be fluent in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise. Work on Syspro. Compile accurate, informative reporting. The post Call Centre Agent –...

  • Call Centre Agent – Johannesburg

    1 month ago

    Johannesburg, City of Johannesburg Metropolitan Municipality, Gauteng, 2001, South Africa FreeRecruit Full time

    Call Centre Agent – Johannesburg, South Africa Must be fluent in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise.  Work on Syspro. Compile accurate, informative reporting. The post Call Centre Agent –...

  • Service Call Centre Agent Johannesburg

    2 weeks ago

    Johannesburg, Gauteng, South Africa HotelJobs Full time

    SERVICE CALL CENTRE AGENT - JOHANNESBURG - R12000 to R14000 based on experience and qualifications.We are recruiting two motivated and detail-oriented SERVICE CALL CENTRE AGENTS to join a Catering Supply Company's team in Johannesburg. The primary responsibilities of this role include handling call centre duties such as logging service calls, opening job...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our internattional contact centre based in Salt River. - Matric or equivalent - Excellent customer service skills - Excellent communication skills - 6 months + Call Centre Experience -...

  • Call Centre Agent

    1 week ago

    Johannesburg, South Africa Tomuzi Call Centre Full time

    Join Our Team Inbound Call Centre! Are you a people person with excellent communication skills? Do you thrive in fast-paced environments and enjoy helping others? If so, we want you to be a part of our dynamic team at Tomuzi Inbound Call Centre! We are currently seeking enthusiastic individuals to join us as Customer Service Representatives in our inbound...

  • Customer Services Agent

    3 weeks ago

    Johannesburg, South Africa Call Centre Staffing Full time

    Gauteng, JHB - Central - R7 100 Basic Salary (Shift allowance, medical aid, funeral cover) Our client, a leading BPO is recruiting for customer services agents to manage international customer queries - billing, rate plan queries, technical support and troubleshooting, retentions and upselling. **Requirements**: 6 Months Call Centre Customer Services...

  • Centre Agent Call Centre

    4 weeks ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 69104 **Job Type** - Permanent **Job Title** - Centre Agent Call Centre **Computer Skills** - Microsoft **Industry** - Service **City** - Johannesburg (CBD) **Province** - Gauteng - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents system correctly...

  • Call Centre Agent

    4 weeks ago

    Johannesburg, Gauteng, South Africa Jobking Full time

    Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

  • Call Centre Agent

    3 months ago

    Johannesburg, Gauteng, South Africa Jobking Full time

    Call Centre Agents RequiredThis position is open to candidates based preferably in the South of Johannesburg.Candidates that meet the following criteria need only apply:Matric EssentialCandidates are required to have a strong command of the English LanguageAt least one year's Sales experience within the Call Centre EnvironmentAbility to drive salesCold...

  • Call Centre Agent

    3 weeks ago

    Johannesburg, South Africa Ciazcon Consulting Full time

    **CALL CENTRE AGENT**: - Ciazcon Consulting- Published- June 14, 2024- Location- Johannesburg, South Africa- Category- Customer Service / Reservations / Telecalling- Job Type- Full-time**Description**: Currently we are searching for a Call Centre Agent for Johannesburg, South Africa. Responsibilities of this Post: - Handle inbound and/or outbound calls...

  • Call Centre Agent

    3 weeks ago

    Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Join our Randburg team! Call Centre Lead Generation Agent Wanted. Earn through uncapped commission model.You will receive a R3 000 sign on bonus should you pass training.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their...

  • Call Centre Agent

    1 week ago

    Johannesburg, South Africa Unique Personnel Full time

    **Job Number** - 71850 **Job Type** - Permanent **Job Title** - Call Centre Agent **Computer Skills** - MS Office **Industry** - Service **City** - Johannesburg **Province** - Gauteng **CONDENSED LIST OF DUTIES**: - Handle telephone queries. - Record all calls received. - Attend to all claims queries received for the Funds. - Utilising the documents...

  • Call Centre Agent

    3 months ago

    Johannesburg, South Africa People Dimension Full time

    **Job Description/Duties**: - Call Centre Agent for an IT Services and Repair Centre. **Minimum Requirements**: - Matric - Call Centre Agent, with experience. - IT Sector knowledge. - Excellent English communication skills and customer service.

  • Call Centre Agent Johannesburg, Gauteng

    2 weeks ago

    Johannesburg, Gauteng, South Africa British Airways Full time

    CALL CENTRE AGENT - JOHANNESBURG THE ROLE The role of the call centre agent is to ensure that the professionalism of IAG Cargo is upheld at all times. Making sure that all of our freight forwarding customers are managed in an appropriate manner and that their cargo bookings are made swiftly with the best customer service that can be provided. The call centre...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ciazcon Consulting Full time

    CALL CENTRE AGENT: Ciazcon Consulting Published June 14, 2024 Location Johannesburg, South Africa Category Customer Service / Reservations / Telecalling Job Type FulltimeDescription:Currently we are searching for a Call Centre Agent for Johannesburg, South Africa.Responsibilities of this Post: Handle inbound and/or outbound calls efficiently, adhering to...

  • Call Centre Agent

    2 weeks ago

    Johannesburg, South Africa Jay Mothobi Inc. Full time

    We are looking for a dynamic call centre agent to join our debt collections team **immediately**. **MUST** have call centre experience; Should have active outgoing call experience ; Debt collection experience will be advantageous; Excalibur experience will be advantageous; and Should preferably have an understanding of the National Credit Act and...

  • Outbound Call Centre Agent

    3 weeks ago

    Johannesburg, South Africa Nova Connect Full time

    **FULL JOB DESCRIPTION** **Outbound Call Centre Lead Generation Agent Wanted. Basic of R3000 plus uncapped commission.** **THE JOB AT A GLANCE** **The Call Centre Agent (Warm Up/Lead Generation) in the Insurance Industry.** **WHAT WILL YOU DO?** **Call clients and get their **interest **in **receiving **insurance related products.** **Call are...

  • Call Centre Agent

    3 months ago

    Johannesburg, South Africa People Dimension Full time

    Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service. 

  • Call Centre Agent

    3 months ago

    Johannesburg, South Africa People Dimension Full time

    Job Description/Duties:· Call Centre Agent for an IT Services and Repair Centre. Minimum Requirements:· Matric· Call Centre Agent, with experience.· IT Sector knowledge.· Excellent English communication skills and customer service.