Divisional Head: Shared Services
1 week ago
**JOB DESCRIPTION**
- Provide strategic direction of the shared services (including Payments, Remuneration and Payroll, and Pensions sections) within the FSD, in support of the company strategy.
- Develop an overall shared services strategy for the company group.
- Communicate the vision and strategic goals of the Shared Services function in line with the FSD and the companys strategy, ensuring a common understanding among teams and business stakeholders.
- Oversee the development of strategy-aligned functional plans, policies, processes and procedures, tools, systems and services across the Shared Services function, to ensure continuous improvement.
- Manage and oversee the delivery of outputs within the FSD, including Payments, Remuneration and Payroll, and Pensions sections.
- Drive alignment across the Shared Services functions and promote an effective partnering model to enable effective delivery of services.
- Oversee the reporting processes of the division enabled by advanced data analytics for the purpose of facilitating strategic decisions.
- Manage strategic relations with key stakeholders, both within and external to the company, to facilitate timeous and accurate delivery of shared services.
- Engage other departments within the company group to build a scalable shared services centre.
- Identify and mitigate risks related to the division and ensure compliance with relevant governance frameworks as defined by the company and other regulatory bodies.
- Manage the performance of staff and also promote and support career management and development.
- Take accountability for delivery in line with SLAs and customer expectations.
- Identify, develop and implement best practise policies and processes within FSD.
- Identify, develop and implement best practice procedures for the record-to-report (R2R), peer-to-peer (P2P) networking and order-to-cash (O2C) streams.
- Build transition plans to migrate and stabilise processes.
**JOB REQUIREMENTS**
***
- a CA (SA) qualification; and
- 1012 years working experience in a banking or finance environment, of which five to seven years must be in a senior management position.
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