Divisional Head: Customer Partnering

4 months ago

Pretoria, South Africa H&S Labour Brokers Full time

**Strategic**
**Leadershi**
**p**
- Lead the development, management and execution of the Customer Partnering (Product Solutions, Client & Market Innovation / Marketing and Communications / Sales & Business Development / Customer Services / Business Solutions and Advisory Services) strategy and provide input into the overall strategy, policy and decision-making direction of the organisation
- Accountable for the tactical annual work plans and associated procedures to ensure a single sales point of entry thus building "cohesion across all relevant business sectors in support of the organisation
- Collaborate with the COO to direct a comprehensive Customer Partnering strategy and revenue growth in the organisation in order to drive performance, improve profitability and ensure organisational sustainability.
- Ensure the alignment of the Customer Partnering strategy with the requirements of all relevant sub-business units, through the development and execution of strategic work plans
- Set and drive comprehensive strategic goals and objectives for high-performance and growth to support the business

**Operationa**
**l**
***
**Management**
- Develop and execute the Customer Partnering Operation plan to meet capacity and requirements in line with the overall plans.
- Drive operational process implementation, efficiency and process flow integration within Customer Partnering
- Convert divisional operational plan into business activities and targets to attain growth targets
- Establish and manage the implementation of all aspects of the Customer Partnering function including the implementation of effective methodologies, pipeline and metrics tracking. Business processes, workflows and tools

**Financial**
***
**Management**
- Provide input in the planning and compilation of the division's annual budget aligned to the operational and strategic delivery plans to support the implementation of set objectives
- Lead the overall financial performance and improvement of efficiency in service delivery within Customer
- ** People Management**:

- Manage and lead Customer Partnering by providing clarity of vision: prioritising resources; facilitating alignment of the team; managing non-performance. driving a customer-centric performance culture. Setting appropriate KPA's and ensure the cascading thereof throughout Customer Partnering and driving their achievement; inspiring commitment, encouraging mutual support; and enabling development opportunities
- ** Stakeholder Management**:

- Identify and mitigate internal systems and procedural barriers to enhance excellent customer service
- Build and maintain effective internal and external stakeholder relationships for the purpose of expectations management, knowledge sharing and integration, and to manage the organisations reputation
- Represent and participate in the organisation's committees and tasks teams when required

**REQUIRED MINIMUM WORK EXPERIENCE AND QUALIFICATIONS**
- Honours Degree in Marketing Management, Business Management, or a related field (NQF Level 8)
- 10 Years of Relevant work experience in Marketing, Sales, Business Development, Customer Services and Public Relations
- 3 Years of Senior Management experience
- 5 Years of Management Experience
- Proven track record in leading strategy formulation for customer service management at organizational level

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