Customer Service Officer
5 days ago
Role Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Expertise & Skills:
- High school diploma, general education degree, or equivalent
- Ability to stay calm when customers are stressed or upset
- Comfortable using computers
- Experience working with customer support
**Salary**: R10,000.00 - R25,000.00 per month
Ability to commute/relocate:
- Johannesburg South, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 3 years (preferred)
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