Quality and Customer Service
2 months ago
Zettabyte is a software development company that focuses on the education sector. We work together with our multicultural team to create and produce tools that increase the quality of life for anyone who is involved in the education sector.
We are looking for a Quality and Customer Service fluent in French to engage with our native French-speaking customers. You will ensure effective communication and high-quality service delivery, acting as a bridge between developers and customers. Your responsibilities will include preparing and executing test cases, reporting bugs, generating testing reports, and providing feedback on functionality and user experience.
**Requirement**
- Available to work on-site in Madagascar or native to Madagascar
- French as the native language
- Proficient in English both oral and written.
- Basic understanding of Software Quality Assurance and testing
- Basic skills in Customer Service
**Responsibilities**
- Engage with customers who are native French speakers, ensuring effective communication and high-quality software delivery
- Prepare detailed checklists and test cases to support testing execution
- Execute testing based on the prepared checklists and test cases
- Report bugs and issues identified during the testing process
- Generate testing reports for the features/sections tested
- Proactively provide feedback and recommendations on functionality, non-functionality, and user experience of the platform
Application Question(s):
- Do yo able to work on-site in Madagascar?
- How would you rate your fluency in French? (1-10)
- How would you rate your fluency in English? (1-10)
**Experience**:
- Customer Service: 1 year (required)
-
Software Quality Assurance and Customer Service
2 months ago
Johannesburg South, South Africa ZettaByte Pte Ltd Full timeZettabyte is a software development company that focuses on the education sector. We work together with our multicultural team to create and produce tools that increase the quality of life for anyone who is involved in the education sector. **Requirement** - Available to work on-site in Madagascar or native to Madagascar - French as the native language -...
-
Customer Service Representative
7 months ago
Johannesburg, South Africa Pollock and Associates Full timeCustomer Service Representative Manufacturing Johannesburg North, Johannesburg - Gauteng - South Africa Lead the charge in delivering unparalleled customer satisfaction across Southern and Eastern Africa. You will be responsible for ensuring seamless order administration and exceptional customer experiences. With a minimum of 5 years of experience in a...
-
Technical Scheduler for a Electronics Service Center
6 months ago
Johannesburg, South Africa Samsung Customer Care Center Full timeSupports field teams with technical support Monitoring all technical requests received Acknowledge of technical request from customer or Supporting structures Troubleshoot technical issues Diagnose and assist with technical issue Resolve technical issue or refer to service delivery agent and service coordinator for further assistance Updating...
-
Instrumentation Service Technician and Customer
6 months ago
Johannesburg South, South Africa Full Circle HR Full timeMy client in the Instrumentation industry is looking for a highly effective Instrumentation Service Technician and Customer Support. The Instrumentation Service Technician and Customer Support is required to do everything necessary to promote the current and future profitability and best interests of the Company. This includes increasing sales and margins,...
-
Technical Quality Expert
2 weeks ago
Johannesburg, Gauteng, South Africa Service Solutions Full timeJob OverviewThe successful candidate will be responsible for managing coal purchase and supply contracts, ensuring compliance with technical specifications. This includes developing Comprehensive Quality Management Plans (CQMP) and auditing performance against CQMP and Service Level Agreements (SLAs).
-
Service Technician
7 months ago
Johannesburg, South Africa Quality Connect Staffing Full time**Duties & Responsibilities**: - Service, Repairs, Calibration of Brookfield Viscometers. - Service, Repairs, Calibration (temperature, speed) of general and scientific laboratory equipment - Inhouse work at MCL Linbro Park. - Onsite work at Customers site in and around South Africa (Gauteng, Cape Town, PE) and Sub Saharan Africa (Angola, Namibia,...
-
Customs Brokerage Rep I
6 months ago
Johannesburg, South Africa UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
Financial Services Customer Service Consultant
7 months ago
Johannesburg, South Africa Elite Search and Selection Full time**Location: Roodepoort - Office Based** **Role: Financial Services - Credit Insurance - Customer Service Consultant** A leading privately owned Financial Services company specialising in Credit Risk Insurance for large enterprises across several industries is looking for an experienced service consultant to join their dynamic team! The company offers a fast...
-
Customer Service Representative
4 weeks ago
Johannesburg, Gauteng, South Africa IIE MSA and IIE Varsity College Full timeAbout the JobJob title : Call Centre Operators X3 (Fixed-Term Contract) - GautengWe are seeking a highly skilled Customer Service Representative to join our team at IIE MSA and IIE Varsity College.
-
Customer Service Manager
2 weeks ago
Johannesburg, Gauteng, South Africa The Recruiters Full timeJob Description:">We are seeking a highly skilled Customer Service Manager to join our team at The Recruiters. As a key member of our customer service department, you will be responsible for overseeing the daily operations of our call centre, ensuring that all customers receive exceptional service and support.">About the Role:">">Manage a team of Customer...
-
Customer Service Manager
15 hours ago
Johannesburg, South Africa Virtue HR Solutions Full time**The Company**: Kushesh Express **Role Name**: Customer Service Manager **Reporting line**:Operations Director **Location**: Johannesburg, Gauteng **Working hours**: Monday - Friday, 8:00am - 17:00pm **Role summary**: A Customer Service Manager is responsible for the Customer Service Department as well as overseeing all activities to improve customer...
-
Head of Customer Service
4 weeks ago
South Africa Jobted ZA C2 Full timeAre you a visionary leader with a passion for redefining customer experiences? A leading bank in Namibia is seeking a Head of Customer Experience (CX) to drive a culture of customer-centricity, ensuring seamless and exceptional service across all touchpoints. This is your opportunity to make a lasting impact by shaping the bank's CX strategy and leading a...
-
Customer Service Coordinator
3 weeks ago
Johannesburg, Gauteng, South Africa Time Personnel Full timeAbout the RoleAs a Customer Service Coordinator at Time Personnel, you will be responsible for providing exceptional customer experiences, ensuring seamless communication, and delivering high-quality support to our clients.
-
Quality Engineering Technical Lead
1 month ago
Johannesburg, South Africa Command Quality (Pty) Ltd Full time**Position Overview**: The position is for a skilled Technical Lead to manage and coordinate software testing activities such as designing and reviewing automated tests. Ensure the quality and reliability of our software products. Lead the team of SDETs in collaborating closely with Developers, Quality Engineering team, System Architect, and other...
-
Customer Care Manager
5 days ago
Johannesburg, South Africa Pollock and Associates Full timeCustomer Care Manager Non Equity Johannesburg North - Gauteng The main purpose of your job is to manage and direct a team of customer service specialists in their daily operations. Thereby you ensure continuous improvement of performance to meet or exceed customers. You will participate in the planning, development, and execution of strategies to drive...
-
Customer Service Coordinator
2 months ago
Johannesburg, Gauteng, South Africa Tower Group Full timeMain Purpose of the JobThe Customer Service Receptionist is a vital member of the Tower Group's Customer Services team. Their primary responsibility is to manage the switchboard and front desk of the office, ensuring a smooth, professional, and efficient service to customers.Key ResponsibilitiesReception: Answer all incoming calls professionally, direct them...
-
Customs Brokerage Rep I
1 day ago
Johannesburg, South Africa UNITED PARCEL SERVICE Full timeExplore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...
-
SASSA - Quality Analyst
2 months ago
South Africa Jobted ZA C2 Full timeMain Purpose of Position: Ensuring established quality standards through continuous evaluation and reporting of employee performance. Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas for employee development and training needs. Responsibilities: - Validate information captured by the Agents are...
-
Customer Service Specialist
3 days ago
Johannesburg, Gauteng, South Africa Time Personnel Full timeAt Time Personnel, we're seeking an experienced Customer Service Representative to join our team.About the RoleThis is a fantastic opportunity for a solution-oriented individual who thrives in a fast-paced environment. As a Customer Service Representative, you'll be responsible for delivering exceptional customer service and support to our clients.The ideal...
-
Customer Service Intern
3 months ago
Johannesburg, South Africa GE Power Portfolio Full time**Job Description Summary**: As Customer Service Intern you will be responsible for activities related to Customer Service Management which entails the execution of activities that supports customer needs in the region. Your role entail interfacing with various internal departments from Engineering, Sales, Finance, Logistics, Parts, Sourcing, Quality, Safety...