Technical Product Support Associate

2 days ago


Johannesburg, South Africa PlaceTalent Full time

**Summary**:
Associate is responsible for Product Support to customers within the call centre and support

desk environment. Associates are required to utilize the call centre management system and

externally of the organization. Product Support Associates must maintain the highest

standards of product knowledge as well as proficiency in written and verbal communications

with customers. Customer etiquette, diligence and responsibility to take ownership of support

enquiries is of the highest importance to the organization.

**Education**:

- High School Diploma

**Skills/Experience required**:

- Call Centre experience is essential
- Experience with Electronic products like Android and Apple
- Must be detail-oriented and have the ability to work proactively and effectively with** **mínimal supervision
- Computer literate general operational knowledge of computers
- Demonstrated strong and effective verbal, written, and interpersonal communication** **skills
- Must be team-oriented, possess a positive attitude and work well with others
- Must show demonstrated dedication to providing quality customer service internally and** **externally

**Duties**

**Customer Support Call Centre SLA requirements**:

- Ensure compliance is maintained within the call management system
- Associates are required to achieve a maximum of 30 seconds call holding time
- Associates are required to maintain call retention of less than 10% call abandonment
- Rate
- Associates are required to manage the call duration to within an average of 3:30 minutes
- without degrading customer sentiment. Call rotation is critical to maintaining call retention
- Diligently manage call logs with attention to accuracy and relevance to information to
- support reporting efforts
- Report to administrators on escalations and manage customer expectations timeously
- Business Partners and customers



  • Johannesburg, Gauteng, South Africa PlaceTalent Full time

    Summary:Associate is responsible for Product Support to customers within the call centre and supportdesk environment. Associates are required to utilize the call centre management system andexternally of the organization. Product Support Associates must maintain the higheststandards of product knowledge as well as proficiency in written and verbal...


  • Johannesburg, South Africa Mimecast Full time

    Technical Customer Support Associate The legends in customer support We're looking for an exceptional customer centric individual with a solid technical background and sharp troubleshooting skills to provide support for the Mimecast Platform to IT Administrators as well as account based support to standard business contacts and Partners. As a Customer...


  • Johannesburg, Gauteng, South Africa Mimecast Limited Full time

    Technical Customer Support Associate The legends in customer support We are looking for a highly motivated Associate Technical Support Engineer to join our global support team, and provide first-line technical support to customers using Mimecast products. In this role, you will be responsible for promptly responding to customer queries and troubleshooting...


  • Johannesburg, South Africa Cepheid Full time

    POSITION SUMMARY: A Product Support Associate is the primary point of contact for customers requiring assistance with Cepheid products. As a member of the Tier 1 Technical Support Team, you provide product support to internal and external customers via phone, email and web serving as the critical first link in Cepheid’s Customer Care experience. This...


  • Johannesburg, South Africa Optimal Growth Technologies Full time

    **Key accountabilities and decision ownership**: **Main Responsibilities** Ensuring compliance of the clients Roadmap and fulfilment in line with the key objectives - Support Markets to satisfy Supervisory Bodies, making sure All Vendors and Partners are responsible for the majority of the costs associated with any regulatory changes - Critical Resource of...


  • Johannesburg, Gauteng, South Africa FAAC Technologies Full time

    TECHNICAL SUPPORT PRODUCT SPECIALIST (GSM)Main Responsibilities: Quality Communication: Upholding the expected quality standard in all communication with clients, maintaining a high level of professionalism and clarity. Resource andKnowledge Management: Ensuring the technical support team has access to necessary resources and technical knowledge to provide...


  • Johannesburg, South Africa Placement Dynamics Full time

    Designation: Technical Product Specialist (Solar/Backup) **Location: Kew, Johannesburg** Availability: ASAP **Offer: R 20 000, 00 to R 25 000, 00** **Qualifications**: - **Electrical / Electronic qualification (N4 or equivalent)** - **Trade Certificate - Millwright (will consider electrical/electronic trade)** **Experience**: - **3yrs in a field...


  • Johannesburg, South Africa FAAC Technologies Full time

    TECHNICAL SUPPORT PRODUCT SPECIALIST (GSM) Main Responsibilities: - Quality Communication: Upholding the expected quality standard in all communication with clients, maintaining a high level of professionalism and clarity. - Resource and Knowledge Management: Ensuring the technical support team has access to necessary resources and technical knowledge to...


  • Johannesburg, Gauteng, South Africa Optimal Growth Technologies Full time

    Key accountabilities and decision ownership:Main ResponsibilitiesEnsuring compliance of the clients Roadmap and fulfilment in line with the key objectives Support Markets to satisfy Supervisory Bodies, making sure All Vendors and Partners are responsible for the majority of the costs associated with any regulatory changes Critical Resource of API...


  • Johannesburg, South Africa Dynexity Full time

    **Welcomed on - board to an innovative growing Company!** **This is a newly created position as part of the growth and expansion of the Company.** You are accountable for the smooth running of the **Call Centre** and the** Product Support Specialists.** Your** proven** **leadership skills **will enable you to build a strong and effective team. **To...


  • Johannesburg, South Africa Dynexity Full time

    **Welcomed on - board to an innovative growing Company!** **This is a newly created position as part of the growth and expansion of the Company.** You are accountable for the smooth running of the **Call Centre** and the** Product Support Specialists.** Your** proven** **leadership skills **will enable you to build a strong and effective team. **To...


  • Johannesburg, South Africa Dynexity Full time

    **Welcomed on - board to an innovative growing Company!** **This is a newly created position as part of the growth and expansion of the Company.** You are accountable for the smooth running of the **Call Centre** and the** Product Support Specialists.** **To qualify**: You have a B Tech or a technical Diploma in Electronics or IT Field 3-5 years in...


  • Johannesburg, Gauteng, South Africa Dynexity Full time

    **Welcomed on- board to an innovative growing Company**This is a newly created position as part of the growth and expansion of the Company.You are accountable for the smooth running of theCall Centre and the Product Support Specialists.Your proven leadership skills will enable you to build a strong and effective team.To qualify: You have a B Tech or a...


  • Johannesburg, South Africa Nintex Full time

    Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work. **About the Role**: The Associate Technical Specialist is...


  • Johannesburg, Gauteng, South Africa Nintex Full time

    Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work.About the Role:The Associate Technical Specialist is...


  • Johannesburg, South Africa Turner & Townsend Full time

    Company Description At Turner & Townsend we’re passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects in over 119 offices and 49 countries...

  • Technical Associate

    3 weeks ago


    Johannesburg, South Africa Quantanite Full time

    About The Team: The Support Department has a mission critical task in not only meeting our customer’s needs but doing so in the most professional and friendly manner possible. The department drives retention, increases merchant shipments by saving them time and money, and helps the business to grow profitable revenue by recommending products and services...


  • Johannesburg, Gauteng, South Africa Placement Dynamics Full time

    Designation: Technical Product Specialist (Solar/Backup)Location: Kew, JohannesburgAvailability:ASAPOffer: R 20 000, 00 to R 25 000, 00Qualifications:- Electrical / Electronic qualification (N4 or equivalent)- Trade Certificate Millwright (will consider electrical/electronic trade)Experience:- 3yrs in a field technical role. (Can be in training)- 3yrs in...

  • Technical Support

    3 weeks ago


    Johannesburg, South Africa Glue Up Full time

    Glue Up is seeking a highly motivated and customer-focused individual with Customer Success Technical Support experience. As a CS Technical Support member, you will be responsible for providing technical support to customers to ensure that they are successful in using our All-in-One solution (SaaS product). You will work closely with our customer success and...


  • Johannesburg, South Africa PSM Personnel Full time

    Junior Production Associate Business Development ~ Information Technology ~ Marketing ~ Commercial Johannesburg North-Gauteng Join our esteemed global pharmaceutical client as a Junior Production Associate/In-house Designer. In this role, you'll be an integral part of the Global Production Team in the Global Commercial Operations (GCO) division, reporting...