Technical Support

2 days ago


Johannesburg, South Africa Axiom Full time

Job description
- To be a knowledgeable, fast, and friendly resource for our customers.
- To ensure our software products are successfully used, and our technical support and training exceed customer expectations.

**Essential Duties and Responsibilities**:

- Ensuring Customer Support is knowledgeable, fast, friendly, and closing tech support cycles swiftly resulting in very happy customers.
- Ensuring product demonstrations are done on time and to a good result (interested customers).

**Requirements**:

- IT Background of Windows HelpDesk experience is needed
- Experience demonstrating software products to prospects or training customers.
- Experience in technical customer support and controlling the call.
- Experience documenting customer issues in a ticket system such as helpdesk.
- Good ability to study and understand new concepts and procedures.
- Stable work history and professional appearance.
- Excellent English communication and interpersonal skills

**Job Types**: Full-time, Permanent

Pay: R5,625.00 - R27,045.00 per month

Application Question(s):

- Do you have a Skype ID for the further interview process?


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