Associate Technical Specialist

1 week ago

Johannesburg, South Africa Nintex Full time

Join us to transform the way people work, everywhere. Our products are the global standard for process intelligence and automation at more than 10,000 organizations across 90 countries. You'll help customers accelerate their digital transformation, bringing them a quicker, easier, better way to work.

**About the Role**:
The Associate Technical Specialist is responsible for assisting and mentoring customers in all aspects of upgrading a customer's solution from legacy Nintex product. This individual is a technical workflow professional, providing customers with an upgrade assessment and then assisting customers through the upgrade process via a series of calls, screen share sessions, and hands-on assistance to make sure everything goes well all the way through testing and customer acceptance. This will include analyzing and upgrading workflows and forms from Nintex O365 to the latest Nintex product versions.

**Your contribution will be**:

- Understand the underlying architecture of the Nintex migration tools.
- Look for opportunities to report and provide scripting enhancements to these tools.
- Test and automate testing of migrated assets.
- Discussing upgrade roadmap/approach with customers.
- Provide remote assistance and guidance to customers and partners to drive workflow upgrades to completion.
- Understand customer key use cases.
- Test developed solutions to ensure conformance with technical and functional requirements and ensures quality assurance.

**To be successful we think you need**:

- BS degree in Computer Science or related technical field involving systems engineering or equivalent practical experience
- Understanding of software solution consulting
- Any workflow design experience an advantage
- Knowledge of HTML/CSS is an advantage
- Knowledge of Agile an advantage
- Knowledge of SQL an advantage

**How we operate**:
Our day-to-day is guided by three core tenets that help us work collaboratively, effectively, and respectfully in a way that allows us to ideate, and improve, together.
- _We deliver on our commitments_. We focus on a few key priorities and ensure we deliver with quality on time. Every time.
- _We don't wait._ If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
- _We operate with respect and consideration._ We will move fast and deliver and we will do it the right way.

We foster a workplace that gives amazing people the freedom and support to do their very best work every day - work that accelerates digital transformation across the globe with a best-in-class process platform.

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