Customer Service Specialist
1 week ago
**Are you ready for your next challenge?**
**Are you looking for an exciting new opportunity?**
If so, read on
We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.
We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Service Specialist to join our team. Our philosophy is transforming passion into Excellence
Ensuring customers are provided with fully fledged services that encompasses our values.
We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
**Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries**
**Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.**
**Commitment and Different - Being passionate, engaged and seeing opportunities**
**where others see problems**
Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_
**Key Responsibilities & Accountabilities**
- Sales and product enquiries, Account and billing queries, service faults, service configuration and troubleshooting.
- Provide support to customers while demonstrating excellent customer service skills
- Use network monitoring tools to assess and identify issues
- Log and escalate faults with relevant contacts and systems to required level of detail
- Take ownership of and manage incidents through to resolution
- Liaise with various internal support and engineering groups during progression of issues (Data, voice, transmission, NOC etc.)
- Manage the prioritization of issues
- Liaise with the various Telecoms operators, partner organizations, vendors and IT support representatives in managing issues related to Virgin Media services Main Outputs: (e.g. reports, written correspondence, sales)
- Maintain and update customer contact and account details.
- Maintain a report on support contact drivers to identify patterns in fault occurrences.
- Carry out specific administrative support as requested
- Minimum of 6 months - 12 months’ experience working within a similar service/Sales driven environment. (Technical Support)
- preferred
- Experience in customer facing technical support. - preferred
- Knowledge of and/or solid understanding of Wi-Fi, configuration of cable modems, routers, switches and other networking peripherals. -Preferred
- Competence of the MS Office Suite.
- Proven Experience in delivering excellent customer services to internal and external customers
- Maintain campaign performance, quality, regulatory and compliance standards
**Some of the Benefits**:
- Lucrative basic salary (depending on experience)
- Achievable performance related bonus opportunities
- A fabulous, newly refurbished, modern working environment
- Primary Healthcare (after 6 Months)
- Provident Fund with equal Employers contribution (after 6 Months)
- Employee Assistance Program
- Free door to door transport for evening shifts after 19.00 pm
- Additional Transport Allowance
- In-depth product and ‘cultural based’ training
- Genuine career development opportunities
**Please note**:
In order to be considered for this role you must be able to provide 2 valid reference and pass a Criminal and Credit record check.
**Job Types**: Full-time, Permanent
**Salary**: R7,000.00 - R8,500.00 per month
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Education**:
- High School (matric) (required)
**Experience**:
- Customer service: 1 year (required)
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