Customer Service Specialist, Arabic

3 weeks ago


Cape Town, South Africa Amazon Dev Centre South Africa Full time

Continuously meets and exceeds performance metrics and goals
- Experience working with high-profile customers.
- Demonstrated ability to work cross-functionally with a variety of internal and external stakeholders
- Extensive customer & contact network experience.
- Must be able to think creatively and possess strong technical, analytical, and problem solving skills
- Strong attention to detail and excellent written and oral communication skills
- Ability to deal with ambiguous situations and an ever-changing environment
- Ability to multi-task and prioritize autonomously
- Objectively handle highly sensitive situations with integrity and discretion
- A strong command of English (spoken and written)
- Fluent in Arabic (spoken and written)

Job summary
Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?

We are seeking a driven, experienced professional to work directly with a specialized segment of authors and content providers. The CS Specialist will play a critical role by working directly with authors/publishers while learning from them so that we can create the best-in-class customer experience for them.

Key job responsibilities
- Demonstrate timely, accurate, friendly and professional Customer Service (CS)
- Meet or exceed quality and productivity goals assigned by management
- Demonstrate clear written and oral communication
- Demonstrate an appropriate sense of urgency when resolving customer issues
- Demonstrate knowledge and use of departmental resources, policies and procedures
- Effectively use available tools in order to provide an accurate response and an exceptional customer experience
- Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
- Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
- Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
- Exceed customer expectations by going above and beyond
- All other duties as assigned
- Experience working in sales or marketing is preferred, but not required.
- Phone Sales experience a bonus.
- Aptitude in quickly learning new systems and software
- Strong customer focus
- Experience working under pressure in a high-volume processing environment and consistently meeting standards for productivity and quality.
- Previous sales experience
- BA/BS degree a plus.
- Experience with SalesForce.
- Previous experience within Publishing beneficial



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