Customer Service Specialist

7 days ago

Cape Town, South Africa Teleperformance South Africa Full time

**Are you ready for your next challenge?**

**Are you looking for an exciting new opportunity?**

If so, read on

We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets, Teleperformance are the worldwide leader in delivering an outstanding customer experience.

We are currently going through an incredibly exciting time and as we continue to grow our business in South Africa we have an excellent opportunity for enthusiastic, passionate and driven Customer Service Specialist to join our team. Our philosophy is transforming passion into Excellence

Ensuring customers are provided with fully fledged services that encompasses our values.

We firmly believe in hiring for fit for purpose aligned with TP and our partners core values, which are:
**Professionalism and Authenticity - Working collaboratively and inclusively across teams breaking down boundaries**

**Better and Innovation - Tenacious in delivering our best to get the right result, in the right way.**

**Commitment and Different - Being passionate, engaged and seeing opportunities**

**where others see problems**

Teleperformance offers a fun, people centric working environment partnered with our prestigious genomic providers, _where we fully support you in demonstrating continuous growth and excellence in performance_

**Key Responsibilities & Accountabilities**
- Working as part of a team to ensure the department offers a Simply Brilliant customer service and seek ways to improve the customer experience
- Own the customer relationship and professionally process all customer service calls, positively and respectfully
- Respond to customer questions and resolve customer issues in a timely manner/escalate where required
- Record and verify accurate information from all customer interaction - all details must be captured in compliance with the Data Protection Act
- Ensure a full knowledge of the customer complaint escalation process, adhering to the process at all times
- Maintain company and client confidentiality
- Achievement of performance targets as set by the Team Leader to ensure customer excellence is met
- Multi-task by adjusting from one type of call to another without loss of efficiency, composure or knowledge
- Liaise with other departments within your campaign to resolve account queries, technical and international network related queries
- Provide support to Account and Service Managers to ensure consistency and customer satisfaction
- Offer up-sells and cross-sells to callers where appropriate without jeopardising Company Brand
- Maintain a high level of punctuality with consistent and reliable attendance standards
- Full participation in personal accreditation in all Accredited Modules, striving for a minimum pass rate of 90%
- To undertake any additional tasks as directed by management in the interest of the company and the customer
- Performance in role will be intrinsically linked to company bonus scheme (Where applicable)
- Matric (preferred)
- 6- 12 months related technical /soft skills experience
- Experience within a Financial Sector (Desirable)
- Superior oral and written communication, presentation, and interpersonal skills.
- To provide a professional contact point for customers, delivering accurate and concise information about products and services available.
- Exceed customer expectations by maintaining and exceeding the levels of service as defined by head of department
- To meet and exceed all KPI’s and service level agreements

**Some of the Benefits**:

- Lucrative basic salary (depending on experience)
- Achievable performance related bonus opportunities
- A fabulous, newly refurbished, modern working environment
- Primary Healthcare (after 6 Months)
- Provident Fund with equal Employers contribution (after 6 Months)
- Employee Assistance Program
- Free door to door transport for evening shifts after 19.00 pm
- Additional Transport Allowance
- In-depth product and ‘cultural based’ training
- Genuine career development opportunities

**Please note**:
In order to be considered for this role you must be able to provide 2 valid reference and pass a Criminal and Credit record check.

**Job Types**: Full-time, Permanent

**Salary**: R7,000.00 - R8,500.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 1 year (required)

  • Customer Service Consultant

    2 weeks ago

    Cape Town, South Africa KAAP - International Customer Service Full time

    **German Speaking Customer Service Consultant** Are you ready for the next step in your career? Tired of working on the weekends and night shifts and ready to work in a cool and hip Office space, with rooftop, pool and bar in Cape Town’s city centre? - **Be part when a new Customer Service Team, pushes the phrase - "Work smart, not hard" to its limits.**...

  • Data Analyst Customer Support Specialist

    1 day ago

    Cape Town CBD, South Africa EXL Service Full time

    As a Data Analyst Customer Support Specialist at EXL Service, you will play a critical role in ensuring that policyholders receive exceptional service experiences. Your primary responsibility will be to respond to their inquiries and provide technical support in a timely and professional manner.You will be part of a collaborative team environment, working...

  • Customer Service Specialist

    2 weeks ago

    Cape Town, South Africa Job Crystal Full time

    **Customer Service Specialist** Employment type: permanent **Salary**: R8,000.oo per month CTC Location: Cape Town CBD, South Africa Job Functions: Sales/Debt Collection Industries: Credit/Financial Services **SPECIFICATION** A credit provider working specifically with women-led informal businesses, providing a combined saving/credit solutions, is...

  • Customer Service Specialist

    4 days ago

    Cape Town, Western Cape, South Africa EXL Full time

    Job OverviewWe are seeking a highly motivated and experienced Customer Service Specialist to join our dynamic team. This role is perfect for individuals with a strong background in customer service and motor insurance claims.The ideal candidate will have 9-12 months of BPO Call Center experience handling calls for clients, as well as the ability to work...

  • Customer Services Manager

    1 week ago

    Cape Town, South Africa F & G Sourcing Specialist Full time

    An exciting opportunity for a **Customer Services Manager** is available within a reputable Oil & Gas company in Cape Town. **Salary**: R663 664 inclusive of Pension Fund and medical aid **Requirements**: - Tertiary degree or equivalent diploma in Business Management or marketing - 3 years’ experience in Sales or Customer service - Experience in a...

  • Customer Service Specialist

    21 hours ago

    Cape Town, Western Cape, South Africa Brights Hardware Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Brights Hardware. The successful candidate will be responsible for delivering exceptional customer service and ensuring the efficient running of our yard.Key Responsibilities:Loading customers' vehicles, delivery trucks, and transfer trucks promptly and...

  • Financial Services Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Aquarius Specialist Recruitment Full time

    Aquarius Specialist Recruitment is seeking a Financial Services Specialist to join our team. This role would be ideal for an individual with a strong investment background who can effectively engage with clients and prospects to meet the increasing demand for business.This role will suit a person who understands the investments universe, as such you have...

  • Customer Service Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Cellucity Pty Ltd Full time

    We are looking for a Customer Service Specialist to join our team in Gauteng and Cape Town. The successful candidate will be responsible for assisting customers, performing administrative duties, and meeting sales targets.Main Responsibilities:Assisting customers with account queries and providing technical assistance.Conducting sales on an account or cash...

  • Customer Service Support Specialist

    4 days ago

    Cape Town, Western Cape, South Africa Logicalis Group (DE) Full time

    Job SummaryLogicalis Group (DE) is seeking a skilled Customer Service Support Specialist to join our team. As a key member of our customer-facing support team, you will be responsible for providing high-quality technical assistance and support to our customers.This role involves handling phone calls, emails, and other communication channels to address...

  • Executives-Voice-Customer Service

    2 days ago

    Cape Town CBD, South Africa EXL Service Full time

    EXL (Nasdaq: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the worlds...

  • Customer Service Engagement Specialist

    2 days ago

    Cape Town, Western Cape, South Africa SA Commercial Ltd Full time

    About the RoleAs a Customer Service Engagement Specialist, you will play a vital role in delivering exceptional customer experiences.Key ResponsibilitiesManage customer inquiries via phone and email, providing timely and effective resolutions.Process reservations, special requests, and complaints from customers through our website.Escalate complex queries to...

  • Customer Service Project Manager Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Jai Search Consultancy Full time

    **Job Description**We are looking for a skilled Customer Service Project Manager Specialist to join our team at Jai Search Consultancy. As a Customer Service Project Manager Specialist, you will be responsible for managing projects that require excellent communication and problem-solving skills.You will work closely with clients to understand their needs and...

  • Customer Service Expert

    13 hours ago

    Cape Town, Western Cape, South Africa Lulalend Full time

    Job DescriptionWe are seeking a highly motivated individual with a strong passion for delivering exceptional customer service and proven experience as an omni-channel customer experience specialist.The ideal candidate will be dedicated to ensuring a seamless customer experience across all interaction channels, consistently delivering high-quality service,...

  • Customer Service Specialist with Sales Focus

    4 days ago

    Cape Town, Western Cape, South Africa CTP Printing & Packaging Cape Town Full time

    About the RoleThe CUSTOMER SERVICE SPECIALIST WITH SALES FOCUS role is responsible for providing exceptional customer service and ensuring that all customer needs are met. The successful candidate will have excellent communication and customer service skills, with a strong ability to work under pressure and meet deadlines.Key ResponsibilitiesCreate sales...

  • Arabic Language Customer Service Specialist

    1 day ago

    Cape Town, Western Cape, South Africa WNS (Holdings) Limited (ADR) Full time

    We are looking for an experienced Arabic Language Customer Service Specialist to join our dynamic team at WNS (Holdings) Limited (ADR). In this role, you will be responsible for providing high-quality customer service to our Arabic-speaking clients, handling their inquiries and resolving any issues that may arise.About the Role:Deliver personalized customer...

  • Customer Service Representative

    2 days ago

    Cape Town CBD, South Africa EXL Service Full time

    At EXL Service, we are committed to delivering exceptional service experiences for our clients. As a Customer Service Representative, you will be the frontline contact for policyholders in a fast-paced contact center environment.Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and...

  • Customer Services Coordinator Bookings

    2 weeks ago

    Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Exports Full time

    **J**OB PURPOSE & PRIMARY JOB RESPONSIBILITIES**: **Day-to-day operations**: **Execution of the day to day activities in order to facillitate the customers' bookings.** **Timely identify and escalate gaps in the SOP's and Offshore performance.Actively monitor Customer/vessel allocation.** **Work on self-performance and identify improvements.Actively keep...

  • Customer Service Specialist

    2 weeks ago

    Cape Town, South Africa Teleperformance South Africa Full time

    **Are you ready for your next challenge?** **Are you looking for an exciting new opportunity?** If so, read on We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. With a team of over 330,001 interaction experts working in 80 countries and serving 170+ different markets,...

  • Customer Support Specialist

    1 day ago

    Cape Town, Western Cape, South Africa Daily Maverick Full time

    Customer Support Specialist (Entry-Level)We are seeking a detail-oriented Customer Support Specialist to assist customers and ensure their inquiries are addressed efficiently and professionally. In this role, you will use tools like Freshdesk to manage and resolve customer support tickets, track issues, and coordinate solutions with internal teams.This...

  • Customer Sales Rep

    2 weeks ago

    Cape Town, South Africa F & G Sourcing Specialist Full time

    F and G Sourcing Specialist is assisting a reputable Interior Design Solutions client that is seeking a skilled Customer Sales Representative to based in Cape Town. **Salary**: - First three months Basic R 25 000 pm with 3 % commissionable earnings from R 1 - From month 4 R 15 000 basic with 10 % commissionable earnings from R 1 - After month 4, consultant...