Customer Service Specialist, French, Publisher

9 hours ago


Cape Town, South Africa Amazon Dev Centre South Africa Full time

Bachelor’s Degree
- Experience in customer service
- Working knowledge of Microsoft Office Applications + ability to navigate multiple computer systems and platforms
- Strong attention to detail, excellent written and verbal communication skills in English and French

Please note, this is a French role based in Cape Town (South Africa).

Are you a customer-obsessed individual with a passion for solving problems and driving an innovative and fast growing business?

Overview:
We are seeking a driven, experienced professional to work directly with a specialized segment of content providers. The CS Specialist will play a critical role by working directly with publishers while learning from them so that we can create the best-in-class customer experience for them.

Flexibility and the ability to prioritize in a changing business environment will be a key to success. Our team culture is goal-oriented, collaborative and driven to achieve results. We seek an individual who is motivated by a fast-paced and highly entrepreneurial environment.

Key job responsibilities
- Demonstrate timely, accurate, friendly and professional Customer Service (CS) in clear written and oral communication and exceed customer expectations by going above and beyond
- Meet or exceed quality and productivity goals assigned by management with an appropriate sense of urgency when resolving customer issues
- Demonstrate knowledge and use of departmental resources, policies and procedures and effectively use available tools in order to provide an accurate response and an exceptional customer experience
- Draft SOPs, references, policies or blurbs to improve the customer experience and/or internal efficiency
- Recognize and pro-actively communicate system issues, process issues, and customer feedback trends to management
- Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers
- All other duties as assigned
- Experience in digital media and knowledge of the publishing industry is a plus



  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Basic Qualifications - Fluent in Traditional Chinese and English language in written and verbal communication - Matric or equivalent - 1+ years customer service experience - Working knowledge of Microsoft Office Applications - Ability to navigate multiple computer systems and platforms - Fluent in Traditional Chinese and English language in written and...

  • Kdp Support Analyst

    4 days ago


    Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Fluent in English and French, both written and verbal. - 1-2 years of work experience in a Customer Service or Contact Centre environment - High School Diploma OR relevant NQF level qualification - Computer literacy (Excel, Word, PowerPoint, Outlook) Kindle Direct Publishing is Amazon's e-book publishing division launched in November 2007, concurrently with...


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited Full time

    Fluent in Arabic and English language in written and verbal communication Matric or equivalent 1+ years customer service experience Working knowledge of Microsoft Office Applications Ability to navigate multiple computer systems and platforms We are seeking a driven, experienced professional to work directly with a specialized segment of content providers....


  • Cape Town, South Africa Amazon Development Centre (South Africa) (Proprietary) Limited - A78 Full time

    Fluent in Traditional Chinese and English language in written and verbal communication Matric or equivalent 1+ years customer service experience Working knowledge of Microsoft Office Applications Ability to navigate multiple computer systems and platforms We are seeking a driven, experienced professional to work directly with a specialized segment of...


  • Cape Town, South Africa Language Recruiters Full time

    Are you a passionate sports enthusiast with exceptional French communication skills? Join the ranks of a leading operator in the gaming industry as a Sportsbook Customer Care Specialist based in Cape Town. Be part of a dynamic team dedicated to delivering top-notch customer service in the exciting world of sports betting. **Responsibilities**: - **French...


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Bachelor’s Degree - 1+ years customer service experience - Working knowledge of Microsoft Office Applications - Ability to navigate multiple computer systems and platforms - Strong attention to detail - Excellent written and verbal communication skills in English and Arabic - Experience in identifying opportunities to simplify and/or automate complex...


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Excellent written and verbal communication skills in English and Arabic - Bachelor’s Degree - 1+ years customer service experience - Working knowledge of Microsoft Office Applications - Ability to navigate multiple computer systems and platforms - Strong attention to detail - Experience in identifying opportunities to simplify and/or automate complex...


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    Bachelor’s Degree - 1+ years customer service experience - Working knowledge of Microsoft Office Applications - Ability to navigate multiple computer systems and platforms - Strong attention to detail - Excellent written and verbal communication skills in English and Arabic - Experience in identifying opportunities to simplify and/or automate complex...


  • Cape Town, South Africa Initiate international Full time

    Are you passionate about sports and fluent in French? Do you thrive in a dynamic and fast-paced environment? Join our team in Cape Town as a Customer Service Associate specializing in French support for our exciting sports betting platform! **Responsibilities**: - **French Language Support**: - Assist French-speaking customers with inquiries,...


  • Cape Town, South Africa DigiCert Full time

    **Who we are** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers. We help companies...


  • Cape Town, South Africa Language Recruiters Full time

    Are you passionate about sports and delivering exceptional customer experiences? Join our team in Century City, Cape Town, as a French Customer Experience Representative for Sports Betting. Be part of a dynamic and exciting environment, where you’ll engage with customers in French and provide top-notch support for our sports betting...


  • Cape Town, South Africa Debt Collection Full time

    **About Us**:iContactBPO is seeking experienced call center agents to support our English-speaking US and European customers. As an English + French Support Specialist, you'll deliver exceptional customer service for retail software and equipment in a first-line tech support role. **Role Details**: - Premise-based position, 5 days/40 hours a week at our...


  • Cape Town, South Africa Language Recruiters Full time

    Join a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...


  • Cape Town, South Africa Rhino Africa Full time

    Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too. But it's not all thrills and frills, as we're big on making a...


  • Cape Town, South Africa Rhino Africa Full time

    Rhino Africa is the World’s Most Awarded Safari Company and has been planning tailor-made luxury safaris to Southern Africa, East Africa and the Indian Ocean Islands since 2004. We've welcomed over 200,000 delighted guests from all across the globe, and reaped many awards along the way too. But it's not all thrills and frills, as we're big on making a...

  • Customer Support Agent

    7 months ago


    Cape Town, South Africa Capago International Full time

    We currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations Department and are currently recruiting **Customer Support French Agents,** looking for new challenges within a dynamic and human focused company. **Description** As our Cape Town Contact...


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    High School Diploma or equivalent - Fluent in French and English verbal and written communication - Minimum 1 year evidencing exceptional customer service - Good comprehension skills -- ability to clearly understand and relate to the issues customers raise - Good composition skills-- ability to compose a grammatically correct, concise, and accurate written...


  • Cape Town, South Africa Amazon Dev Centre South Africa Full time

    High School Diploma or equivalent - Fluent in French and English verbal and written communication - Minimum 1 year evidencing exceptional customer service - Good comprehension skills - ability to clearly understand and relate to the issues customers raise - Good composition skills - ability to compose a grammatically correct, concise, and accurate written...


  • Cape Town, South Africa SA COMMERCIAL Full time

    **Job Opportunity: Experienced Call Centre Agent French Support Specialist** **Introduction**: We are actively recruiting experienced call centre agents to join our dynamic team, providing customer service for retail software and equipment in a first-line tech support capacity. This role specifically caters to English and French-speaking customers in the US...


  • Cape Town, South Africa XM Full time

    **English & French-Speaking Community Specialist**: - Cape Town /- Marketing - Marketing Operations /- Full-time- / On-site**English & French-Speaking Community Specialist - Cape Town** **The Role**: - We are seeking a highly motivated and talented individual to join our regional Marketing team as a Community Specialist. If you have excellent...