Desktop Support Technician

4 weeks ago


Cape Town, South Africa Smollan Full time

At Smollan, we’re on an evolutionary journey where we’re shifting our story. We’re looking for truly unique people who believe in fostering a diverse and inclusive environment. Where our people are cared for, happy and inspired in building an extraordinary place to work.

Our organisation is looking for a **Desktop support Technician **to provide PC network and technical support to all Smollan clients.

**As a Desktop Support Technician, you will be responsive for**:
**Effective User Support**
- Receive and log all requests and incidents
- Provide assistance and troubleshoot problems according to service level agreements (SLA)

**Installation of New or Upgraded PCs**
- Install operating system and software (machine image)
- Install service packs
- Ensure user satisfaction
- Project administration or management

**Running of System Health Checks**
- Ensure that anti-virus updates are run regularly on all laptops and desktops
- Run regular server health checks
- Record and report on any anomalies, incidents, technical problems, or risk issues

**What are we looking for?**

To qualify for this role, you should have
- Diploma/NQF level 5 IT related, A+, N+ certification
- Certification in SQL; DATABASE; MCSE is advantageous
- 2-3 years in a PC Support environment
- Communication skills (verbal & written)
- Interpersonal skills
- Problem solving skills
- Customer service skills

**What’s in it for you?**
- Competitive benefits package
- Joining a company that has a passion for people development and career growth
- Opportunity to work remotely
- A dynamic team culture



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