Sales and Customer Services Executive

24 hours ago

Cape Town, South Africa Performance Learning Full time

Mission Statement for The Position:
A Company-wide effort to achieve £500,000 in Gross Sales across the globe within their Business to Consumer services and reduce the number of appointments, their current Head of Sales is having to manage.

Key Character Traits for this Home Based Working Role
- **Resilience and Ability to Handle Pressure Well**

PL Education’s _promise is bottom-line grade improvement therefore there is no room for failure. The role requires you to enjoy handling pressure but most importantly, know how to thrive on it so you can sign up and ‘close’ deals._
- **Care and Professionalism**
- PL Education’s customers are schools, academies, universities and parents, therefore you need to continuously display a high level of professionalism, care and diligence in your work._
- **Openness and Honesty**
- The individual must have the strength to come forward if they do not understand something, feel overly pressured or need assistance. Teamwork is the key to outstanding results and this individual will be part of a growing teaM/Family of dedicated people._
- **Enthusiasm and Passion**
- The individual must bring enthusiasm, passion, and a positive frame of mind to their work. With this, great work can be achieved._
- **Organisation and Diligence**
- Due to the high pace of growth the company is undergoing, the individual must be extremely organised and diligent. Checking their work thoroughly, exercising foresight and planning (when appropriate), attention to detail and not being afraid to have a better way of doing things than what is currently in place._
- **Track Record and Experience**
- Must display past evidence that the individual has experience in a sales and telesales role and be willing to provide references from previous employers._

**Clear Outcomes**:
**Achieve £500,000 in Gross Sales**
In order for the individual to achieve this, they will require the following skills:

- Experience and previous success in telephone sales
- Ability to close a sale through in-bound leads including those through social media
- Be confident negotiating prices
- Be able to deliver a high per day call rate (average 30 per day)
- Be able to manage existing pipeline
- Be experienced using CRM systems - ideally Close
- Be able to communicate well with the marketing team
- Be experienced in generating sales reports and presenting to the team in weekly video calls
- Be confident presenting succinct daily updates to the team

Full training will be delivered, along with role-playing and scenario testing to ensure the individual is ready to be deployed into the field.

**Salary and Bonuses**:

- Competitive baseline salary
- Salary will be dependent on hours
- Tiered bonus scheme (sales generated from new leads generated by the individual, sales generated through existing leads and company-wide)

**By consistently displaying the traits outlined and continuously achieving the outcomes listed above, the individual will flourish in the role and be highly rewarded for doing so.**

**Key Points for the individual**:

- _Full training will be delivered for the role_
- _The individual will be managed by the Founder_
- _This is a home-based working position_
- _Core working hours to fit around UK working hours _

Hours: 40 per week - full time

**Salary**: From R11,000.00 per month

COVID-19 considerations:
As a company we have in place Covid-19 precautions. This role will be home-based so it is the responsibility of the individual to take their own Covid-19 precautions.

Application Question(s):

- What CRM systems do you have experience using?
- Do you have experience using the CRM system 'Close'?
- Do you have experience responding to enquiries and making sales over the telephone? Please provide details.
- What type of products do you have experience selling? Please provide details.
- For the role you will need a strong, stable internet connection. Please confirm you have a stable connection and detail any back up methods available in the event of connection loss.

**Experience**:

- Sales: 1 year (required)

**Language**:

- English (required)

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