Team Manager: Emergency Assist

2 weeks ago

Pretoria, South Africa King Price Insurance Full time

Job description

**Purpose of the position**:
Leading a team of Emergency Roadside Assist agents in a 24/7 call centre environment.

**Responsibilities**:

- Leading and assuming full management responsibility for your team
- Ensuring that emergency calls are answered in time
- Resolving client queries and complaints
- Setting team targets and goals
- Reporting on and achieving KPIs
- Performance management and managing workloads
- Managing recruitment needs and disciplinary matters
- Coaching, training and developing staff regarding processes and procedures
- Maintaining internal and external relationships
- Enabling and environment for continuous development
- Managing various service provider relationships

**Requirements**:

- Matric (essential)
- Minimum 3 years’ call centre management experience
- Experience in short-term insurance (essential)
- Preference will be given to applicants with emergency assist call centre experience
- Customer relationships and service experience
- Must have proof of leadership skills
- Flexible working hours which may include working after-hours, night shifts and weekends

**Skills and Attributes**:

- Ability to take the business to the next level
- Highly motivated with strong people skills
- Strong client service orientation
- Work well under pressure and analytical
- Excellent communication skills (verbal and written)

**PORCUPINE UNION - PRIVACY NOTICE; YOUR PERSONAL INFO IS “PORCUFINE” IN OUR HANDS**

**Who are we? **Porcupine Union (Pty) Ltd is a cutting-edge technology orientated family whose purpose is to help our clients build the best possible businesses. We provide a wide range of consulting services to our clients in the human resources space and in order to do so, we need to process data and specifically personal information from time to time. In this particular case, the personal information we will be processing is yours, and therefore we want to tell you exactly who we are, what information we collect, how we collect it, what we need it for and what your rights are

**What do we do with your Personal Information and why do we collect it? **We take your privacy very seriously and we only collect and process your personal information for specific purposes which are connected to the purposes for why we are now collecting it from you, or connected to our legitimate business purposes. The Personal Information you provide to Porcupine Union in terms of this recruitment initiative, will specifically be processed for the following purposes:

- To make contact with you.
- To engage with you for any relevant purposes associated with our recruitment process.
- To store your information for purposes of contacting you in future should another employment opportunity arise which you may be interested in (we will not do this if you object to it).
- To store your information for statistical purposes.
- To store and process your information for statutory compliance purposes.

**What are your Rights? **It is important that you know what your rights are when we process your personal information and that you also be made aware of the fact that the provision of your personal information is voluntary. We take your privacy very seriously and take steps to safeguard your personal information, process it lawfully and only share it on the basis and for the purposes we have disclosed to you. With that said, you have the following rights:

- You can ask us at anytime what personal information of yours we hold - **we don’t have any hidden agenda here and will always be real with you**
- You can ask us what personal information of yours is, or was, shared with any third parties, including King Price Insurance - **we will happily tell you**
- You can ask us to update your personal information or even delete any information which is no longer accurate - **we want to make sure your information is accurate and complete, but we need your help, so please let us know if your information has changed**
- You can object to our processing of your personal information - **we don’t want to process your information if you don’t want us to, or process more information than we need, but just bear in mind that if you object, it may influence our ability to fulfil our obligations towards you and compromise the purpose for why we are collecting it**
- If you feel that we have failed you and not processed your personal information in accordance with our privacy policy and the requirements in terms of POPIA, you are entitled to lodge a complaint with the Information Regulator - **please do try and speak to us first though, we want to resolve your complaint and make sure you are happy You can send us a direct message.**

As you now know, we are serious about keeping your information secure and to only process it for purposes which you know about and which are legitimately linked to our business operations. As such, we implement reasonable security measures and protocols to protect the per

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