Payments Analyst
2 weeks ago
Purpose of the Role
Managing all payment-related queries and concerns.
Key responsibilities
- Compiling and maintaining all Payment concerns and following up on them
- Identify area of concern and escalate accordingly
- Liaise with Finance regarding Missing transactions
- Liaise with Payment Operations for all technical actions for the account & system
- Keep a daily check on transactions and transactional trends
- Regular follow-up on all queries raised with different departments and teams
- Point of Contact for the support team with regard to all payment queries
- Assisting Risk team with all Deposit and withdrawal queries
- Usage of Payment Portals for transaction monitoring and identification
Essential Criteria
- Experience of working in an e-commerce business
- Knowledge of Payment Systems associated with deposits and withdrawals
- Experience in the field of analyses and investigation
- Willingness to work rotational shifts
Advantageous:
- Experience in working for an international contact center
- Ability to work in a multi-dimensional environment
**Job Types**: Full-time, Permanent
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