Payment Operations Analyst

7 months ago

Cape Town, South Africa Luno Full time

**About us**:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We're committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.

Since 2013, we've helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards. We don't do memecoins.Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We're available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.

***About the team**:
Our core focus is the safekeeping of our customers' funds, ensuring a frictionless and seamless flow of their funds when, where, and however they want it. We understand that automation is key to moving fast and taking action, and the path to this brilliant paradigm is our amazing adventure. The Payments Team is a diverse group, incorporating all other operational requirements into our integrations so that we can succeed as a team.

**The role in a nutshell**:
You will be part of the Payments Team consisting of the group of people that take care of the day-to-day operational functions of payments.

**Your mission will be**:

- Support day to day operations related to global customer payments and payment gateways
- Work with the engineering, community and operations teams to identify operational areas of improvement and create and monitor new processes to keep teams as efficient as possible
- Perform bank and payment provider reconciliations and investigate any issues that are identified
- Assist with running new integrations through testing before launch
- Exercise maintenance of current integrations and operations and identify areas of improvement based on current practices
- Implement and execute processes related to internal audits, quality control, compliance and training

**A little about you**:

- A university qualification with 3-5 years relevant work experience ( finance/accounting will be advantageous)
- A South African work permit if not a South African citizen
- Experience in a fast moving and ever-evolving environment (Operational Finance)
- Reconciliations experience
- Experience in E-commerce / Online banking / Payment gateways
- Ability to stay on top of tasks assigned (great sense of urgency) - Task oriented with high attention to detail and accuracy
- Curious mindset - Confident in challenging an idea when you disagree and seek further understanding when required
- Innovative - Constantly re-imagining better & efficient ways to do business
- Strong analytical skills - Identify problems and implement solutions
- Client centric - Obsessed with meeting and exceeding customer expectations
- Self-starter - Capable of working without detailed direction or close supervision
- Work well in a team-based environment - Positive energetic personality with the ability to communicate concisely with teammates
- Friendly, transparent, articulate and driven to succeed
- Interest in Cryptocurrency will be advantageous

**Life at Luno**:

- Forward-thinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
- Remote but reachable work policy gives you the freedom to choose between working from home or the office.
- Improve body and mind, with excellent private medical insurance.
- Access to Learnably and our additional learning platforms for your personal and professional development.
- Generous maternity / paternity and even paw-ternity for your furry friend.
- Annual Inspiration Day in addition to your annual leave which increases based on your length of service Plus the option to buy and sell leave.
- A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
- Free lunch and snacks.
- 0 fees with Luno from the day you start.*
- _Offer only available on Luno Instant Buy, not Luno Exchange_
- We are an equal opportunity employer and value diversity at our company. We do not negatively discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status._

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