Customer Service Liaison

3 weeks ago


Century City, South Africa Cape Union Mart Full time

Dealing with complaints in a professional and effective manner
- Directing toll-free calls accordingly
- Completion of administration
- Deal with queries/complaints received inhouse (from other departments/store s)
- Manage stalk holder engagement
- Book and process returns ( RMA’s )
- Resolve/respond to Jira log queries
- Source stock for unallocated orders
- Matric/ Gr12
- Extensive technical product knowledge across all departments, brands and processes in store
- Willingness to learn
- Excellent verbal and written communication skills critical
- Ability to work in a pressurized and fast paced environment
- Basic computer literacy on MS Outlook, Word and Excel (X3 knowledge is an advantage)
- Strong administration skills
- Passionate about Customer Service
- Team collaboration & passion
- Accuracy & a proactive approach
- Problem solving & self-leadership
- Taking ownership & time management
- Innovation & thinking adaptability



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