Front of House Supervisor

4 months ago


Sandton, South Africa HotelJobs.co.za Full time

We are currently looking for a Front of House Supervisor to be responsible for the day to day operation and assist in catering. Manage staff training and supervise the upkeep of the guest areas.

Duties & Responsibilities
- To ensure that guests are greeted courteously. - To be readily available at all times to deal with problems or complaints. - To ensure that front of house area has been serviced and maintained to the standards laid down by the Company. - To ensure effective liaison between front of house and back of house departments. - To ensure that the sales control sheets of the cashiers are balanced daily. - To ensure effective and speedy service. - To ensure that enquiries, messages, are dealt with courteously and efficiently. - To ensure that all Front of House staff are correctly and smartly dressed at all times. - To ensure that all Front of House areas are clean and tidy at all times. - To carry out systematic checks of all Front of House areas for maintenance requirements, repairs or refurbishing, ensuring that these are actioned without delay. - To hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected. - To carry out or ensure that regular On-the-Job training is taking place to agreed standards - To hold regular meetings with all Heads of Department. To ensure that staffing levels are correct and these are not exceeded without permission. - To ensure maximum security in all areas under your control. - To act as Catering Manager when required. - To attend Management Meetings as required. - To circulate regularly throughout all Front of House areas, maintaining a high profile with guests and staff. - To ensure accurate and timeous submission of all reports and administrative work. - To monitor trends within the industry and make suggestions how these could be implemented. - Contribute to the growth/profits through effective administration and asset management.

Skills and Competencies

Skills - Excellent people skills - Strong interpersonal and communicative skills (verbal and written) - Strong judgement skills - Possess excellent basic math skills Competencies: - Flexibility with regards to working hours - Attention to detail - Client service orientated - Business management principles - Fully computer literate - Be able to communicate and understand the predominant language(s) of the canteen’s trading area. - Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.

**Qualifications**:

- Minimum requirement Matric/Grade 12 - Relevant tertiary qualification and/or equivalent level of competence


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