Outlet Manager

3 weeks ago

Cape Town, South Africa Kerzner International Resorts Full time

Outlet Manager - Isola
(7987)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

To co-ordinate and manage all elements of the restaurant dining experience & pool experience, by ensuring the smooth running of the restaurant & pool area. Maintaining the standards and ensuring staff follow guidelines and procedures. Manage all areas of Human Resources including payroll, all personnel documentation, disciplinary action etc. To oversee colleagues and give feedback to all by way of a yearly performance appraisal.

**Key Duties and Responsibilities**

**Financial**
- Direct and manage Isola Restaurant to achieve F&B goals.
- Utilise leadership skills and motivation to maximise employee productivity and satisfaction.
- Monitor hotels’ overall service and team work daily, and make recommendations for improvement to Department Heads
- Monitor overall service levels and feedback in terms of tools available, i.e. Market Metrix / NRF feedback cards /

Trip Advisor

**Human Resources Management**
- Screen, interview and select potential Supervisors, Waiters & Bartenders for the outlet.
- Develop and recommend appropriate training to meet guests’ need.
- Ensure colleagues meet and exceed guest expectations & requirements by training and encouraging colleagues to provide ‘Blow Away Service’.
- Personnel
- Documenting all staff issues including employment forms, disciplinary actions etc.
- Liaising with security about lockers and keys
- Liaising with the hotel in regards to supply of uniforms for staff
- Identify training needs, and make sure colleagues receive training, including skills training in order to provide consistent and reliable service.
- Assist & Monitor the points listed below, while liaising with the Human Resources Manager on the following HR related tasks:

- Performance Appraisals
- Coaching
- Counselling
- Discipline and Grievance
- Colleague relations
- Wage and salary administration
- Compensation and benefits
- Succession planning

**Colleague Relations**
- Foster and develop effective colleague relations within department.
- Conduct / attend / orchestrate daily colleague briefings
- Establish and maintain effective internal communications, including daily meetings with Supervisors, to ensure optimum team work and productivity.
- Conduct monthly departmental meetings with all food and beverage staff present.
- Look for ways to motivate and challenge colleagues continuously.

**Health and Safety**
- Ensure that all potential/ real hazards are reported to maintenance/ security/ manager and reduced immediately
- Ensure colleagues work in a safe manner that does not harm or injure self or others.
- Stimulate and encourage a general awareness of health and safety in tasks and activities carried out within the division.
- Ensure the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department

**Service**
- Liaise with staff in relation to customer satisfaction.
- Manage the floor in its entirety during the shift, overseeing reservations, table plans, assigning staff to areas of the restaurant, organisation of functions, meeting and greeting customers, and staff training.
- Ensure colleagues follow the standards and rules set by the company to attain excellent customer service.****:

- Endeavour to continuously motivate staff through constructive feedback, suggestions and on-going training.
- Ensure that all customer dealings are made according to the set procedures.
- Keep company and client information confidential at all times.
- Achieve budget targets and control staff wage levels.

**Miscellaneous**
- Attend meetings and training required by the Food and Beverage Manager.
- Ensure guest satisfaction by attending to their requests and inquiries courteously and efficiently
- Accept a flexible work sc

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