Restaurant Assistant Manager

2 weeks ago

Cape Town, South Africa Belmond Management Full time

Here at the Mount Nelson, we offer incredible brunch, lunch, afternoon tea and dinner experiences. Our Food and Beverage Department ensures seamless service, orchestrated by the attentive, knowledgeable and approachable staff, setting the stage for an unforgettable dining experience. This is an excellent opportunity to work with a driven and passionate team focused on providing an incomparable experience. We are looking for a Assistant Lounge Manager to join the Food & Beverage team.
- Ensuring the highest standards of hospitality and comfort is provided to our guests throughout all phases of food & beverage service, in accordance with Belmond values and Mount Nelson Hotel standards.
- Assist in the managing of F&B outlets as required, ensuring the smooth running of the outlet/s.
- To supervise, co-ordinate and direct the prompt, cordial and efficient service of food and beverages to ensure that service standards are maintained during service.
- Implement systems and procedures that achieve higher cost efficiency and guest satisfaction.
- Responsible for assisting with reporting deadlines, payroll & rosters.
- Conduct daily briefings with the team.
- Monitoring and controlling of various operating equipment, standards and inventories.
- Assist with monitoring and controlling food and beverage costs and variances.
- Assist in all F&B outlets on a regular or semi-regular basis as and when required.
- Coordinate the communication between front of the house and back of the house staff.
- Perform regular inspection of food and beverage preparation and presentation to maintain the required standards.
- Manage, control and update the On-Track system on a daily basis.
- To report all maintenance and repair problems that require attention to the relevant parties and to ensure that appropriate corrective action is taken as and when required.
- Ensure that all storage areas are kept neat and clean at all times.
- Participate in monthly stock-takes as and when required.
- Assist with the control of staff rostering, to ensure adequate coverage according to business levels.
- Manages the process to ensure no beverage items ever reaches its expiry dates.
- Assist with the implementation of formal training plans and to conduct on-the-job training sessions for all employees on a regular basis.
- Conduct daily briefing meetings with the team.
- Constantly monitor guest complaints, compliments and suggestions.to ensure prompt, efficient and accurate service.

**Requirements**:

- Must have 3-5 years F&B supervisory management experience in a luxury hotel environment.
- Good communication and interpersonal skills.
- Knowledge of silverware - advantageous.
- Basic knowledge of food cost, employee scheduling and payroll - advantageous.
- Working knowledge of general restaurant operations.
- Familiar with point-of-sale computers and software.

**Benefits**

Competitive basic salary

Medical aid & pension fund benefit

Internal Belmond discounts

Loyalty and recognition rewards programme

Employee Assistance Programme

On going Learning and Development opportunities

Regular community, social and staff welfare events

**Location**:

- South Africa, Cape Town

Department:

- Food & Beverage

Employment type:

- Full-time

Experience:

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