Assistant Manager

2 weeks ago

Cape Town, South Africa Kerzner International Resorts Full time

Assistant Manager
(8170)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

**Job Summary**

Ensure the smooth running of all outlets within and that budgeted sales and profit margins are achieved; ensure the monitoring, maintaining and improving of standards is continuous.

**Key Duties and Responsibilities**

**Compliance to workplace policies, rules, procedures and standards**
- Be familiar with workplace policies, rules, procedures and standards.
- Upgrade and implement new policies and procedures as and when required from time to time.

**Finance**
- Monitor and maintain all selling prices throughout the F&B Department.
- Ensure that all Food & Beverage stock takes are done bi-monthly and according to procedure.
- Where necessary implement action plans for areas that show stock shortages.
- Coordination of accurate and procedural Service Charge distributions as per agreed Policy and Procedure
- Continually monitor & update Monthly Forecasts (PIM) to ensure maximum profitability.
- Assist in checking costing and monitoring Cost Control for the entire Food & Beverage Department
- Quarterly Market Related Pricing research and recommendations
- Maximizing Food & Beverage Profitability in the outlets

**Performance Management**
- To co-ordinate the appointment, development and appraisal of all Food & Beverage associates.
- To assist with all Human Resources related functions, which include Industrial Relations and Training.
- Investigate and address cases of misconduct and incapacity.
- Handling of Individual Disciplinary Hearings and Grievances.
- Continuously monitor that disciplinary and grievance action are consistently applied through all F&B Departments.
- Conflict Handling amongst associates and management
- Participate in Employee Motivational Projects.
- Monitor staff’s compliance to Job Profiles.
- Assess efficiency of Department’s Standard Operating Procedures and amend if necessary.
- Assist in completion of monthly performance appraisals.
- Assist with objective setting for associates.
- Identify top achievers in outlets
- Participate in Active Decision Making Process with associates
- Monitor full Job Flexibility amongst all outlets
- Improve Communication between all outlets

**Operation Performance and Planning**
- Ensure each service period achieves 95% result upon Mystery guest Audit
- In conjunction with the Executive Chef co-ordinate the activities of all Kitchen activities.
- In conjunction with Executive Chef and Chief Steward, ensure hygiene standards are maintained
- Co-ordinate overall planning of Food Production.
- Ensure effective Communication with other Departments.
- Identify Training Needs.
- To drive maximum profitability and effectiveness whilst maintaining high standards.
- Control Operating Equipment relating to F&B operations.
- Ensure that Health and Safety Rules and Regulations are adhered to, based on minimum requirements as law determines
- Ensure regular Departmental Meetings are held.
- Maintaining of operational standards and the development thereof.
- Monitoring, Reporting and Resolving of guest complaints and providing guest feedback. All complaints are to communicated to the F&B Director
- Perform any other reasonable requests and duties required by the F&B Management

**Equipment**
- At all times ensure that all F&B operational equipment are in good working order.
- Liaise with Maintenance with regards to preventative maintenance of all F&B operating equipment.

**Customer service**
- Liaise with the Executive Chef on a daily basis ensuring a high standard of quality presentation of all food items through the Food Department.
- Ensure that all Beverage Departments are standardised with regards to service to guests.
- Ensure that on-going promotions throughout the F&B Department take place increasing F&B revenues.
- Create a rapport with all customers on an on-going basis.
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