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Support Administrator: Employee Assistance Programme

4 months ago

Centurion, South Africa Health Solutions Full time

**Introduction**

Momentum Health Solutions, an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health solutions that meet the needs of clients in the different segments and maximise lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of wellness capabilities.

**Role Purpose**

The EAP Support Administrator role is to ensure that administrative functions within the Care Center are completed within SLA resulting in cases being managed efficiently.

**Requirements**:

- National Senior Certificate
- Successfully completed social auxiliary work training
- Registration with the South African Council for Social Service Professions (SACSSP), as an auxiliary social worker
- A minimum of two years of experience, after registration with the SACSSP
- Experience of working full-time within a call center would be an advantage
- Sound knowledge of the Microsoft suite

**Duties & Responsibilities**
- Providing support to the case managers, including but not limited to liaising with various stakeholders and ensuring that clients adhere to follow-up sessions and client check-ins
- Liaising with affiliates for updates on referred cases
- Ensure fair distribution of work that comes into the allocation inboxes
- Keep accurate records for each piece of work done, including appointments, phone calls, referrals, action plan/revisions and any other significant information affecting the tracking of a client’s interaction with the team
- To accurately capture and process affiliate invoices within the required timeframes
- Responding to after hours and weekend crisis calls for assistance when necessary

**Competencies**
- Ability to maintain composure under pressure and deliver on deadlines, while remaining client centric at all times
- Agile and flexible around challenges
- Effective and clear communication with all relevant stakeholders
- Ability to be resourceful and innovative through collaboration, creativity and drive
- Attention to detail and high levels of accuracy
- A sincere interest in the wellbeing of people
- A strong sense of responsibility
- Ability to work in a diverse team