Employee Assistance Programme Administrator

6 months ago


Centurion, South Africa Health Solutions Full time

**Introduction**
- Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve specific outcomes by using a defined set of health capabilities.**Role Purpose**
- The purpose of the Employee Assistance Programme (EAP) Administrator role is to ensure that administrative functions within the Care Centre are completed efficiently and within the applicable service level agreement/s.**Requirements**:

- A National Senior Certificate is essential
- A relevant tertiary qualification will be advantageous
- Minimum of 3 years proven administrative experience
- At least 2 years’ experience in an EAP environment
- Experience working in a call centre environment is advantageous
- Sound knowledge of Microsoft/Office 365

**Duties & Responsibilities**
- Real-time monitoring of telephone utilisation and liaison with applicable team leader.
- Preparation of monthly telephony schedules and reporting for the teams.
- Follow-ups on abandoned calls and allocation to relevant team for callback.
- Screening and transferring of calls to relevant teams.
- Generate reports on telephony system and assist with trend management.
- Distribution of work that comes into the allocation inboxes or task workflows.
- Accurate record keeping for each item of work completed, including appointments, phone calls, referrals, action plan/revisions and any other significant information affecting the tracking of an allocation.
- Accurate capturing and processing of invoices.
- Responding to after-hours and weekend crisis calls for assistance.

**Competencies**
- Administrative skills
- Client-focused
- Deadline and process driven
- Ability to work in a fast-paced environment
- Communication skills (written and verbal)
- Problem solving skills
- Attention to detail



  • Centurion, South Africa NACOSA Full time

    **About NACOSA**: We started as a convention intent on bringing together organisations working on HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...


  • Centurion, South Africa NACOSA Full time

    **'About NACOSA**: We started as a convention intent on bringing together organisations working on HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...


  • Centurion, South Africa NACOSA Full time

    **About NACOSA**: We started as a convention intent on bringing together organisations working on HIV. We now render services and disburse funds towards a coordinated response to HIV, TB and GBV as public health threats. As an organization, we work at national, provincial local and community levels and strive to embody the ideal spirit of NACOSA. We strive...


  • Centurion, South Africa Zanati Search Group Full time

    Qualifications and Experience Certified Grade 12/ NQF 4 level CertificateCertified copy of B Degree in Social Work/Psychology/Applied Social Science Certified copy of your IDCertified copy of Academic transcript (applications without transcripts will be eliminated) Your CV and motivational letterWork based exposure may include the following. Coordination of...


  • Centurion, South Africa Affirmative Portfolios Full time

    **Admin and Office Management ~ SHERQ (Safety, Health, Risk, Quality)** **Centurion - Gauteng** ***: **Intern: Employee Wellness Services - Centurion - **Monthly Stipend: R8000.00pm** **Qualifications and Experience** - Certified Grade 12/ NQF 4 level Certificate - Certified copy of B Degree in Social Work/Psychology/Applied Social Science - Certified copy...


  • Centurion, Gauteng, South Africa BTS Full time

    BTS is a dynamic and innovative company that offers an exciting opportunity for a skilled professional to join our team as a Strategic Programme Coordinator.We are seeking a highly organized and analytical individual with exceptional communication skills to manage multiple programmes simultaneously. As a key member of our Project Enablement team, you will be...


  • Centurion, South Africa Jacaranda International Pre-Primary and School Full time

    Are you passionate about education and eager to make a meaningful impact in shaping academic programs? We are currently seeking a dedicated individual to join our esteemed Academic Management Programme Team. As a crucial member of this team, you will report directly to the Academic Programme Management Team Officer, contributing to the effective coordination...


  • Centurion, South Africa Shoprite Group Full time

    **Purpose of the Job**: To Provide the People Delivery Specialist with a support function focusing on effectively administrating in the people department and support the Supply Chain People agenda in the Inland Supply Chain Region. The People Delivery Assistant will also fulfil office administrative duties in the People Delivery Department. **Job...

  • Programme Manager

    6 months ago


    Centurion, South Africa Action Appointments Full time

    _On behalf of the Department of Higher Education and Training (DHET), HIGHER HEALTH works with Universities South Africa (USAf) and the South African College and Principals Organisation (SACPO). We achieve our goals in partnership with allied government agencies, the private sector, UN and other development agencies and civil society formations. Sexual and...

  • Registered Counsellor

    5 months ago


    Centurion, South Africa Health Solutions Full time

    **Introduction** Momentum Health Solutions (MHS), an entity of Momentum Metropolitan Holdings delivers sustainable, integrated health and wellness solutions that meet the needs of clients in the different segments and maximize lifetime client value. We build and maintain a culture of innovation and create value through unique insights of how to achieve...


  • Centurion, South Africa Ackermans Full time

    **Job Advert**: **Qualifications**: - Essential: A relevant qualification (HR or Administrative qualification studying towards an HR qualification) or similar - Preferred: HR Diploma or degree **Knowledge, Skills and Experience**: **KNOWLEDGE required**: - Placing Adverts on various recruitments platforms - Knowledge of recruitment Practices - Training...


  • Centurion, Gauteng, South Africa Zanati Search Group Full time

    Job Opportunity: Employee Wellness InternZanati Search Group is seeking a highly motivated and detail-oriented individual to join our team as an Employee Wellness Intern.Key Responsibilities:Coordinate employee wellness programs and initiativesCollect and analyze data related to employee wellnessDevelop and implement wellness campaigns to promote employee...


  • Centurion, South Africa BCXP Full time

    Business unit, Department, Reporting Business Unit Finance Department Business Excellence Job grade S5 Core Description Lead the delivery of various strategic initiatives at a programme and project level to support enablement of BCX strategy implementation. Ensure delivery of programmes & projects within scope, required timelines, budget provisions and...


  • Centurion, South Africa AVBOB Full time

    **Employee Relations** - Formulates the Group’s ER strategy in line with the Group’s overall strategy and business objectives for approval by the General Manager: HR. - Reduce risk by developing programs, policies and promoting procedures to promote fair and equitable employee relations and business decisions. - Responsible for highlighting employee...


  • Centurion, South Africa ANEW Recruitment Full time

    **Job Advert Summary**: This role is suitable for an individual who has a passion for learning and development and are skilled in coordinating. They will play a key role in fostering a culture where growing employees through continuous learning and career development is encouraged. If you are interested in joining our team and making a positive impact on...


  • Centurion, South Africa AVBOB Full time

    You will be working for an organisation that is 105 years old with strong values, which are people centric, values employee development and rewards excellent performance. In return for your services, you will be remunerated with a competitive package, which includes pension fund contributions and a medical aid allowance. You will have access to personal...


  • Centurion, Gauteng, South Africa Placement Dynamics Full time

    Job Title: Administrative AssistantJob Summary: We are seeking a mature and experienced administrative assistant to join our team at Placement Dynamics.Key Responsibilities:Debtors and creditors managementBank statement capture and payment processingAssisting the administrator with other duties as requiredRequirements:Matric certificate2-3 years of...

  • Csi Administrator

    5 months ago


    Centurion, South Africa Brand and Corporate Affairs Full time

    **Introduction** Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...


  • Centurion, South Africa WeBuyCars Full time

    Job Specification: Human Resource Administrator Position: Human Resource Administrator Overview: The Human Resource (HR) Administrator plays a critical role in supporting the overall HR function of an organization. The individual in this position will be responsible for managing various administrative tasks, ensuring compliance with employment laws and...


  • Centurion, South Africa Health Solutions Full time

    **Introduction** - Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings,...