Support Team Leader

7 months ago


Johannesburg, South Africa Engineered Sourcing Full time

Provide leadership and guidance to the support team, including scheduling, task assignment, and performance monitoring.
- Ensure that on-site support, battery diagnosis, repairs, and commissioning activities are carried out effectively and meet client expectations.
- Act as a technical escalation point for complex battery-related issues and provide mentorship to the Support technicians.
- Collaborate with the R&D team on technical challenges, product improvements, and innovation.
- Conduct regular training sessions to enhance the technical skills of the support team and staff.
- Oversee customer liaison activities, ensure timely after-sales service and a high level of customer satisfaction
- Ensure accurate documentation and record keeping and oversee administrative processes of support
- activities.
- Provide regular reports on team performance and key metrics.
- Foster a culture of safety and adherence to protocols within the support team.
- Manage administrative recordkeeping practices, including incident reports, ticket logs, and non-conformance
- records.
- Collaborate with other departments on administrative matters and ensure effective communication.
- Support research efforts to identify potential sales leads and pitches, assisting in sales support activities.
- Monitor return merchandise authorization (RMA) processes and ensure compliance.

**Requirements**:

- Bachelor’s degree in Electrical Engineering, Electronics, Information Systems, Business Management, Business Administration, or related fields
- Proven experience in leading technical teams
- Strong technical background with a minimum of 2 years of experience in a technical support role.
- Excellent communication and interpersonal skills.
- Proficiency in project management, scheduling, and team coordination.
- Ability to drive performance, resolve conflicts, and foster a positive team environment.
- Demonstrated problem-solving and decision-making abilities.
- Familiarity with lithium-ion phosphate batteries and technical support processes.

Ensure that on-site support, battery diagnosis, repairs, and commissioning activities are carried out effectively and meet client expectations.


  • Team Leader

    6 months ago


    Johannesburg, South Africa Webhelp Full time

    **Job Advert** At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in our bustling Braamfontein office where you’ll work on an exciting international...

  • Team Leader

    6 months ago


    Johannesburg, South Africa Webhelp Full time

    **Other** **Location** - Johannesburg, South Africa**Language** - English*** **Job Advert**: - At Concentrix + Webhelp, commitment, integrity and team playing is valued and well recognised. We’re on the lookout for determined individuals who values the importance of team playing and are ready to step up and lead by shining example as a Team Leader in...

  • Team Leader

    7 months ago


    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **Position...

  • Team Leader

    6 months ago


    Johannesburg, South Africa Integrated Global Services (IGS) Full time

    **About Us** IGS is a specialist in global on-site solutions with extensive shop production capabilities. Our Technology Research Center helps the world’s leading energy, power, and industrial companies solve their most critical surface engineering-related problems, improve coating and welding techniques, and evaluate material performance. **General...

  • Team Leader

    4 months ago


    Johannesburg, South Africa Smollan Full time

    We are on the lookout for a Team Leader in JHB-Woodmead As a Team Leader, you will be responsible for: - Sales Management - Shelf Health Management - Control Expenses - Execution of Point of Purchase - Administration - Customer Service and Satisfaction - 2-3 years Operations experience in a Field Marketing structure/sales and merchandising experience in a...

  • Team Leader

    2 days ago


    Johannesburg, South Africa Exclusive Essentials Full time

    Pay: From R7 500,00 per month Ability to commute/relocate: - Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (preferred) Application Question(s): - What type of leader are you **Education**: - High School (matric) (required) **Experience**: - Team Leader: 3 years (required) **Language**: - Multilingual...

  • Team Leader

    4 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Team Leader

    7 months ago


    Johannesburg, South Africa Yelani consultants Full time

    Yelani Consultants is seeking dynamic individuals to join our team as Face-to-Face Insurance Sales Team Leader **Requirements**: - Minimum of one year experience in insurance sales - Matric certificate - Proven ability to build and lead successful teams - Self-motivated and capable of working with mínimal supervision


  • Johannesburg, South Africa F and G Sourcing Specialist Full time

    Our Security Services client that is based in Johannesburg is seeking a skilled First Line Support Team Leader to join their team. Purpose of the position: Responsible for resolving incidents, requests, events, backups and alerts from various polling and management tools that are logged, via telephonic troubleshooting or remote support. Manage staff in...

  • Team Leader

    7 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards and...

  • Retention Team Leader

    4 weeks ago


    Johannesburg, South Africa InspHire Full time

    A premium broker dedicated to helping its clients increase their wealth is looking for a Retention Team Leader. As a Team Leader for the English Desk in Johannesburg you will play a key role in driving team success, fostering collaboration, and contributing to the growth of the company's operations in the region. - Lead and supervise a team dedicated to the...


  • Johannesburg, South Africa FirstRand Full time

    About us, purpose, experience and qualifications **about us**: - make a promise - be deeply invested - value our differences - build trust, not territory - have courage - always do the right thing **purpose**: - Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow. Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Engage with the customers in a professional way as specified in the service standards...

  • IT Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To manage the allocation and quality of work within area of responsibility- Hello Future IT team leader - Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. - As part of our talent team, you will be surrounded by unique...

  • Claims Team Leader

    7 months ago


    Johannesburg, South Africa CallForce Full time

    CallForce is a prominent Business Process Outsourcing (BPO) known for delivering exceptional outsourced solutions to our clients.We are seeking a dedicated and experienced Claims Team Leader to lead our claims department effectively. As a Claims Team Leader, you will play a pivotal role in supervising a team of consultants, ensuring efficient and accurate...

  • Support Team Lead

    6 months ago


    Johannesburg, South Africa KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Kerridge CS Commercial Systems is a market leader in the development and provision of trading and financial software environments for specialist Distribution, Wholesale, Merchant and Retail industry sectors, addressing single or multi-branch operations, as well as catering for organisations with 'point-of-sale' showrooms and warehouses. **Role...


  • Johannesburg, Gauteng, South Africa Ashton personnel Full time

    Job Title: Machining Team LeaderAbout the Role:We are seeking a highly skilled Machining Team Leader to join our team at Ashton Personnel. As a key member of our production team, you will be responsible for leading a team of CNC operators and ensuring the smooth operation of our manufacturing process.Key Responsibilities:Supervise and coordinate the...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description Dear Future, Team Leader This role is responsible for the holistic management of the Client Services Departments for the MotoVantage Group across all insurance and non-insurance products. The Customer Services Team Leader position forms a pivotal role with regards to overall service delivery of MotoVantage Operations to clients, dealers and...

  • Team Leader

    6 months ago


    Johannesburg, South Africa FirstRand Full time

    Job Description To supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Hello Future Claims Team Leader! Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our talent team in FR...