Collections Team Leader
6 days ago
About us, purpose, experience and qualifications
**about us**:
- make a promise
- be deeply invested
- value our differences
- build trust, not territory
- have courage
- always do the right thing
**purpose**:
- Enables a team of collectors to ensure they achieve quality and productivity targets by leveraging resources and support functions optimally.**experience and qualifications**:
- Grade 12
- NQF5 banking diploma (advantage)
- English and one other language preferred
- 2-3 years collections experience
- Supervisory experience an advantage
- Legal experience an advantage**additional requirements**:
- Must have Team Leader / Supervisor experience with Collections knowledge
- Team management experience
- Coaching and communication skills
- Minimum of 2 years’ experience within a contact centre environment as a Team Leader
- Experience within customer services
- Excellent leadership skills and Creative thinking
- Strong coaching and people-development skills through call listening, quality feedback, mentoring, coaching
- Ability to deal with demanding customers and escalations
- Energetic and motivating individual
- Driving SLA and finding innovative ways to maintain appropriate SLA
- Analytical - ability to analyse stats and implement strategies
- MS Office (Excel, PowerPoint) intermediate
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