Key Account Manager

2 weeks ago


Cape Town, South Africa Avily Full time

We are the leading healthcare marketing company in Africa.

**Account Manager**

The Account Manager (also known as Customer Success Manager) position is a fundamental part of the business at Avily. As an Account Manager, you will be responsible for the overall success and retention of Avily Customers. The Account Manager will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals. The Account Manager must be versatile as they'll interact with different customers at different levels every day while working closely with different departments at Avily. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.

**Responsibilities**
- Own the overall post-launch relationship with Avily customers
- Increase customer platform usage and adoption
- Ensure customer retention and contract renewal
- Ensure customer satisfaction
- Up-sell and uncovering new revenue opportunities
- Establish a trusted strategic advisor relationship with Avily customers to drive strategic value
- Develop, prepare, and nurture customers so that they would be happy to refer us to other clients.
- Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
- Manage customer escalations
- Conduct product training and best practices webinars for clients.

**Required Experience**
- Prior experience in customer/account management type roles ensuring customer satisfaction, adoption, and retention
- Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions
- Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
- Ability to interact with client teams at various levels of technical and non-technical depth
- Excellent verbal and written communication skills
- Proficient in Word, PPT, Excel
- Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
- You flourish in a high-growth tech environment and adapt well to change

**Nice To Have Experience**
- 2-3 years of prior experience in Customer Success
- Managing over 100 customers
- Salesforce, Pipedrive or any other CRM
- Advertising/Digital Marketing

**Salary**

R20 000 - R30 000 + Commission. Salary dependent on level of experience.

**Salary**: R20,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)


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