Assistant Housekeeper
6 days ago
**Job Purpose**
The Assistant Housekeeper is responsible for the effective day-to-day team management and delivery of housekeeping operations (including room cleaning; public areas cleaning, valet and turndown services), kitchen and back-of house cleaning services (change rooms; BOH corridors, staircases, walls and ceilings), specialised hygiene cleaning (SHE bins and urinal cleaning), pest control, as well as the control and management of linen, uniforms and operating stock, with the aim of ensuring that internal (SOP) and external (grading) standards and procedures are continuously achieved, special requests are handled and that the customer experience provided is professionally executed in line with Sun standards and legislative requirements.
**Minimum Qualifications**
- 3 Year Hotel School Diploma or equivalent National Qualification at a Diploma level
**Experience Required**
- Minimum of 6 years’ housekeeping experience with 3 years’ experience as a housekeeping supervisor
- Previous experience in hotel housekeeping is required
**Job Complexity**
- Requires specialised knowledge of techniques, equipment and processes relating to housekeeping practices, products, and customers
- Short term planning (within a 3-month timeframe) involves conducting the planning of activities to meet and optimise new business targets and growth in customer spending by working with others in the customer value chain.
- Organise, plan and prioritise tasks for self and team to ensure that work gets done profitably and efficiently.
- Effective scheduling to ensure that team is adequately resourced to achieve targets/meet job requirements.
- Interact with customers and team - influencing, motivating and encouraging specific behaviour
**Core behavioural competencies**
- Analytical skills
- Attention to detail
- Reviewing / evaluating information and data
- Decision-making
- Planning
- Influencing & Advising skills
- Emotional resilience
- Dealing with Customers (including dealing with conflict)
- Innovation & continuous Improvement
- Motivating others / gaining co-operation
- Training; coaching; keeping abreast of new developments in field
- Problem-Solving
**Technical / proficiency competencies**
- Housekeeping industry knowledge - HACCP; FCS standards
- Quality Assurance
- Housekeeping Product knowledge & standards
- Housekeeping tools and chemicals
- Cleaning techniques including specialised cleaning
- Written and verbal communication skills
- Proficiency in MS Office Suite, Opera
- Business Acumen
- Financial Acumen
- Report writing
- Contract management - SLA of service providers
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